Information about getting paid if you're a supplier to Lloyds Banking Group.

As a signatory to the Prompt Payment Code, we want to comply with its principles by paying suppliers within agreed terms and ensuring we provide guidance on our payment procedures.

The Small Business Enterprise and Employment Act 2015 means Lloyds Banking Group reports publicly its supplier invoice payment practices and performance.

There are specific invoicing requirements that suppliers need to follow to avoid payment delays. In particular, suppliers must send invoices directly to accounts payable and not to individuals in the business.

Receiving orders

As a supplier, you should ensure you have authorisation from us before supplying any goods or services.

Purchase Orders are our preferred method and should be used unless we have agreed an alternative approach with you. 

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All invoices must quote a Purchase Order number or the email address of your Lloyds Banking Group business contact. This is essential payment information, so if you haven’t been provided with either you will need to refer to the person who placed the order with you before submitting your invoice.

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Trading via the Ariba Network

We also use the Ariba Network to enable suppliers to receive POs and submit invoices electronically. The benefits to our suppliers are better tracking of invoices, greater visibility and quicker processing times, as well as the environmental benefits from a reduction in paper usage.

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Lloyds Banking Group’s standard payment method is direct payment to your bank account via the BACS system.

If you have a query regarding an outstanding payment please email our Invoicing team at: or phone on: 0845 600 1779.


Terms and conditions

Please ensure you download and read our standard terms and conditions.