Every great journey needs a purpose, ours is Helping Britain Prosper.

 


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2021 annual report

Our annual report provides disclosures relating to our strategic, financial, operational, environmental and social performance, along with detail on our strategy. 

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Annual report and accounts - ESEF reporting package (NSM filing)

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2021 ESG report

Our ESG report provides information on our environmental, social and governance performance and how we delivered against our Helping Britain Recover commitments for 2021. 

Download ESG report

 

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2021 climate report

Our first stand-alone climate report provides detail of progress on our climate strategy and our reporting against the recommendations of the Task Force on Climate-related Financial Disclosures.

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Group Chief Executive's review

"Since joining the Group as Chief Executive in August 2021, I have undertaken a thorough review of the business and am delighted to be launching our new strategy, which will shape how the business operates over the coming years and ensure the long-term sustainability of the business."

Charlie Nunn, Group Chief Executive

Our next chapter: 2022 strategy update

Video | 3 mins

Hear from Charlie Nunn, Group Chief Executive and Carla Antunes da Silva, Group Strategy, Corporate Development and Investor Relations Director, on our ambitions and the next chapter of our strategy. 

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Robin Budenberg

Chair's statement

"As Chair of Lloyds Banking Group I have been impressed by the continued progress the Group is making in supporting its customers and Helping Britain Recover.

I am immensely proud of the continued support and dedication of our staff which has enabled us to play such a leading role in supporting the UK economy throughout the crisis."

Robin Budenberg, Chair

Our strategy


Building on our strong foundations and distinct competitive strengths, our purpose of Helping Britain Prosper forms the basis of our new strategy to profitably deliver for all of our stakeholders.
 

Our purpose: Helping Britain Prosper

Our strategic vision: UK customer-focused digital leader and integrated financial services provider, capitalising on new opportunities, at scale.

- Grow: Drive revenue growth and diversification
- Focus: Strengthen cost and capital efficiency 
- Change: Maximise the potential of people, technology and data

[Leads to] Higher, more sustainable, returns and capital generation

Our performance


A solid financial performance with continued business momentum and strong strategic progress.

 

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    Non-financial performance in 2021

    See page 31 of the annual report for full details

    69.3

    maintained record all-channel net promoter score

    £1.4 billion statutory profit for the year ended 31 December 2020.

    18.3m

    digitally active customers

    £1.4 billion statutory profit for the year ended 31 December 2020.

    2.9

    FCA reportable customer complaints per 1,000 accounts

    £1.4 billion statutory profit for the year ended 31 December 2020.

    72%

    favourable in the employee engagement index

    £1.4 billion statutory profit for the year ended 31 December 2020.

    118,057

    tCO2e operational carbon emissions, a 34% decrease since baseline year 2018/19

    £1.4 billion statutory profit for the year ended 31 December 2020.

    79%

    customer experience metrics achieving target

    £1.4 billion statutory profit for the year ended 31 December 2020.

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Financial performance in 2021

See page 30 of the annual report for full details

£5.9bn

statutory profit after tax

£1.4 billion statutory profit for the year ended 31 December 2020.

£8bn

underlying profit

£1.4 billion statutory profit for the year ended 31 December 2020.

2.00p

ordinary dividend per share

£1.4 billion statutory profit for the year ended 31 December 2020.

13.8%

return on tangible equity

£1.4 billion statutory profit for the year ended 31 December 2020.

16.3%

CET1 ratio

£1.4 billion statutory profit for the year ended 31 December 2020.

£7.6bn

operating costs

£1.4 billion statutory profit for the year ended 31 December 2020.

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We ask shareholders to access our documents online wherever possible, but if you need a printed copy of the annual report (free of charge) please contact the Company Registrar, Equiniti Limited, on 0371 384 2990.