Our purpose and strategy
Our purpose is Helping Britain Prosper.
We explore why evolving skills, AI literacy, and lifelong learning are essential to thrive in the future of work.
I’ve seen first-hand how rapidly the world of work is changing. From the rise of AI to the shift in customer expectations, the skills that once defined success are no longer enough. The future of work isn't just coming; it’s here. And it demands a new mindset, new capabilities, and a commitment to lifelong learning.
The UK labour market is undergoing a profound transformation. According to the Office for National Statistics (ONS)1, digitalisation, demographic shifts, and sustainability goals are reshaping jobs across industries. In banking, for example, automation is streamlining operations, while customer service is becoming more personalised and tech-driven.
Globally, the World Economic Forum’s Future of Jobs Report 20252 reveals that 39% of workers’ core skills are expected to change by 2030. This is a slight decrease from 44% in 2023, suggesting that while disruption remains high, organisations and employees are becoming more proactive in upskilling and reskilling. Encouragingly, 50% of workers globally have completed training as part of long-term learning strategies, up from 41% in 2023.
Skills are becoming outdated faster than ever. In some tech roles, a skill’s value can drop by half in less than five years. This means what someone learned five years ago might not be useful today. Staying ahead means constantly learning and adapting.
So, what are the skills that will define the next decade?
According to the World Economic Forum, some of the top skills for 2025 and beyond include:
As AI becomes increasingly embedded in financial services, the ability of our colleagues to understand, interpret, and effectively collaborate with AI systems is becoming essential.
We’re reimagining our business based on the potential of AI, enabling customers and colleagues to fully embrace this game-changing technology. This growing skillset is not only shaping the future of work within Lloyds Banking Group but is also increasing the quality and speed of service we provide to our customers.
By equipping our teams with strong AI literacy, we ensure that decisions are better informed, more efficient, and more responsive to customer needs. With GenAI, we have the opportunity to reimagine the customer experience, making it more secure, seamless, and tailored to individual needs so that people and businesses can achieve better financial outcomes.
While AI and technology enhance how we work, they can’t solve every customer problem. That’s why human skills like analytical thinking, creativity, and sound judgment remain essential.
As technology evolves, our ability to interpret complex information, solve nuanced problems, and make thoughtful decisions ensures we deliver solutions that are not only efficient but genuinely customer-focused. These skills allow us to go beyond what AI can offer, providing the empathy, context, and analytical thinking our customers rely on.
In a world of constant disruption and uncertainty, looking after your own wellbeing is not just important — it’s essential. Building resilience, managing stress, and staying flexible helps ensure someone is ready to adapt, make sound decisions, and support others effectively.
By taking this care, individuals are better equipped to face challenges with clarity and confidence, and to thrive in an environment where change is the only constant.
Stability, scale and heritage make up our foundation, but your energy and ideas will supercharge our future. It’s exciting and it’s challenging. Help us build the future of finance.
74% of Gen Z and Millennials say they would leave an employer that doesn’t support their development, so we know how vital it is to create an environment where learning is continuous and meaningful. That’s why at Lloyds Banking Group, our 'Faster Forward' employee value proposition is all about helping colleagues grow, thrive, and build the skills they need for the future.
To support this, we’ve launched Viva Learning to integrate learning into the Microsoft 365 suite, enhancing the learning experience for colleagues. We are running the Cambridge Spark Programme with our Senior Leadership Team to help leaders leverage AI, in addition to using Machine Learning and AI to recommend personalised learning paths for colleagues and to identify related skill sets.
Katie, who leads strategic AI initiatives at Lloyds Banking Group’s AI Centre of Excellence, built her expertise through hands-on roles and self-taught skills rather than a traditional academic path. Her journey—from credit risk analytics to GenAI leadership—highlights the power of curiosity, adaptability, and continuous learning.
Ultimately, the responsibility for staying relevant lies with each of us. Whether someone is a graduate, a mid-career professional, or nearing retirement, the ability to learn, unlearn, and relearn is our greatest asset.
A few things to consider include:
The future of work is not a distant concept - it’s unfolding around us every day. Everyone should embrace this change with curiosity and courage. Because the real risk isn’t that jobs will disappear - it’s that we won’t be ready for the ones that emerge.
Ben Auty, Organisation and Capability Director, Lloyds Banking Group
Ben has been a senior leader with Lloyds Banking Group for 17 years having joined initially as a Graduate trainee. He’s worked in a wide variety of roles throughout the business, from organisational design and effectiveness to client servicing within our commercial business.
With a personal passion for learning, Ben’s role is focussed on building skills and future capabilities and ensuring Lloyds Banking Group is organised for success.
Ben is a history graduate and Cambridge alumni with a passion for the arts, literature and travel.
We’re the UK’s biggest digital bank, with over 18 million online customers. It’s taken more than £4bn in investment to get us here. And there’s still so much more we want to achieve.
Right now, the digital landscape is changing at an unprecedented rate. Each week, it seems, a new story emerges around the capabilities of Artificial Intelligence (AI) and the opportunities it will likely bring over the coming years and decades.
This is your window into the dynamic landscape of large-scale digital transformation. Each fortnight we invite industry leaders and experts to explore the latest trends, insights and stories shaping modern tech.
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