Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
We believe collaboration with start-ups and scale-ups helps us solve customer challenges faster, unlock new opportunities, and deliver the next generation of customer experiences.
Launch is our collaborative innovation programme focussed on delivering a faster route to experimentation with potential partners.
Launch Challenge: Helping customers through their life moments
Proposition: MyPocketSkill empowers young people to become financially capable. Their digital platform supports over 120k 13-24 year olds to connect with earning opportunities beyond typical employment routes and grow their financial capability.
How we are working together: We are working with MyPocketSkill to financially empower Gen Z. In 2025, we offered students at 4 UK universities access to the tool, and in 2026 we have expanded this activity to offer students access through our mobile banking app. We areseeing great results with over 6,500 sign ups and £150,000 already earned by students referred by Lloyds Banking Group, demonstrating the tool’s ability to help students earn, save and have more control over their money whilst studying.
Business challenge: Improving our customer's financial lives
Proposition: Caura’s payment platform enables car-owners to manage tolls, city charges, MOTs, vehicle tax, and insurance all in one place. Customers can make vehicle-related payments in seconds and get competitive insurance from curated partners.
How are we working together: Following Caura’s participation in the Launch programme and LBG’s subsequent investment in the platform, we completed an initial successful test of the capability via referral of Lex Autolease customers into the Caura app. We have since expanded the collaboration, and earlier this year launched the Lex Autolease app, white-labelling the Caura proposition and offering customers broad car management capability, allowing them to take control of their car-related needs (road tax, MOT, insurance, servicing, parking, congestion and clean air charges, and tolls), manage their Lex contracts and toreceive exclusive special offers.
The app has already had over 8,000 downloads and we’ve successfully on-boarded nearly 4,500 Lex customers.
Business Challenge: Help with all my home-related jobs
Proposition: Planna’s platform helps homeowners care for their most valuable asset, their home, through a number of tools including Neighbourhood Guide, which provides insights into areas of interest, and Homescore, which helps customers assess condition of their current property and receive tailored improvement tasks to support home maintenance
How we are working together: We are currently using Planna’s platform to provide our customers with a free Neighbourhood Guide. People looking to move to a new neighbourhood will be able to use this tool to research a local area’s living costs, average house prices, transport, schools and much more. All provided in one place, making the job of finding a dream home even simpler.
Business challenge: Financial Planning and Added Value Services that meet customer needs
Proposition: Aptap connect banks with Merchants, enabling a streamlined financial management experience, partnership building and the negotiation of exclusive deals that save customers money.
How are we working together: After their participation in the Launch programme, we initially teamed up with ApTap to launch our Bill Switcher proposition, supporting customers to save money on their bills by comparing and switching energy, broadband, hand set and sim card deals. We have since expanded our work with ApTap to launch a discounts and rewards marketplace within our app.
We’re reimagining how we operate by harnessing the full potential of AI – embedding it across our business to drive smarter decisions, faster outcomes, and better experiences.
The fintech ecosystem is one of the most exciting and dynamic industries in the UK. Our Fintech Investment team is helping to bring the benefits that these innovative companies provide to the Group and our customers and clients, while supporting the sector to grow.