See how we've been Helping Britain Prosper: annual report and accounts 2018
Statutory profit before tax increased significantly, further closing the gap between statutory and underlying profit.
Underlying profit increased, driven by higher income and lower costs.
Earnings per share increased in the year, largely due to the significant increase in statutory profit.
Strategic investment spend over the three-year plan period (2018 to 2020), significant increase on prior plan.
Helping Britain Prosper
1 million switchers, the first UK bank to reach this milestone.
£3 billion growth in net lending to start-ups, SMEs and Mid Market clients.
Insurance and Wealth
>350,000 people helped to save for their future.
Group Chief Executive and Chairman's update
"At the heart of our success is our purpose to Help Britain Prosper and we are playing a vital role in supporting people, businesses and communities across the UK."
Lord Blackwell, Chairman
Our strategic priorities
In February 2018 we launched our new three-year strategy to transform the Group for success in a digital world. We identified four strategic priorities focused on the financial needs and behaviours of the customer of the future and are investing more than £3 billion in these strategic initiatives over the plan period.
Leading customer experience
Driving stronger customer relationships through best-in-class propositions, while continuing to provide our customers with brilliant servicing and a seamless experience across all channels.
Digitising the Group
Digitising the Group
Deploying new technology to improve our efficiency and make banking simpler and easier for customers.
Maximising the Group's capabilities
Aligning the Group's capabilities as the sole UK banking and insurance provider to deepen customer relationships and grow in targeted segments.
Ways of working
Transforming ways of working
Enhancing colleague skills and processes, investing in agile working practices and embracing new technology to drive better outcomes for customers.
Annual report archive
We ask shareholders to access our documents online wherever possible, but if you need a printed copy of the annual report (free of charge) please contact the Company Registrar, Equiniti Limited, on 0371 384 2990.