See how we've been Helping Britain Prosper: annual report and accounts 2018

Group highlights

£6.0bn +13%

Statutory profit before tax increased significantly, further closing the gap between statutory and underlying profit.

£8.1bn +6%

Underlying profit increased, driven by higher income and lower costs.

5.5p +27%

Earnings per share increased in the year, largely due to the significant increase in statutory profit.


Strategic investment spend over the three-year plan period (2018 to 2020), significant increase on prior plan.

3.21p +5%

Ordinary dividend per share including interim and final dividend. The Group intends to implement a share buyback of up to £1.75bn.

11.7% +2.8pp

Group delivering a market leading return on tangible equity.

49.3% (2.5)pp

Cost:income ratio including remediation further improved.


Digitally active customers. The Group is the largest digital bank in the UK.

Helping Britain Prosper



1 million switchers, the first UK bank to reach this milestone.


Commercial Banking

£3 billion growth in net lending to start-ups, SMEs and Mid Market clients.


Insurance and Wealth

>350,000 people helped to save for their future.

Group Chief Executive and Chairman's update


Chairman's statement


"At the heart of our success is our purpose to Help Britain Prosper and we are playing a vital role in supporting people, businesses and communities across the UK."
Lord Blackwell, Chairman



Group Chief Executive's review


"Our differentiated, customer focused, UK business model continues to deliver, positioning us well to succeed in a digital world."
António Horta-Osório, Group Chief Executive


Our strategic priorities

In February 2018 we launched our new three-year strategy to transform the Group for success in a digital world. We identified four strategic priorities focused on the financial needs and behaviours of the customer of the future and are investing more than £3 billion in these strategic initiatives over the plan period.



  • Customer experience

    Leading customer experience

    Driving stronger customer relationships through best-in-class propositions, while continuing to provide our customers with brilliant servicing and a seamless experience across all channels.  

  • Digitising the Group

    Digitising the Group

    Deploying new technology to improve our efficiency and make banking simpler and easier for customers.

  • Maximising capabilities

    Maximising the Group's capabilities

    Aligning the Group's capabilities as the sole UK banking and insurance provider to deepen customer relationships and grow in targeted segments.

  • Ways of working

    Transforming ways of working

    Enhancing colleague skills and processes, investing in agile working practices and embracing new technology to drive better outcomes for customers.  

Leading customer experience: 15.7m digitally active customers
Maximising the Group's capabilities: >3m customers with access to Single Customer View
Digitising the Group: 24% year-on-year increase in technology spend
Transforming ways of working: >1m of future skills training hours delivered

Digital communications

Register to receive all shareholder communications and documents in digital format.

Go digital

We ask shareholders to access our documents online wherever possible, but if you need a printed copy of the annual report (free of charge) please contact the Company Registrar, Equiniti Limited, on 0371 384 2990.