Technical Consultant - Scottish Widows Platform

JOB TITLE: Scottish Widows Platform - Technical Consultant.

SALARY: £40,824pa to £49,800pa plus the benefits listed below.
LOCATION: Edinburgh or Dundee.
HOURS: Full-time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We’ve got an exciting opportunity to join our Platform Technical team within Customer Services Operations. As a Technical Consultant, you’ll build your knowledge of the Scottish Widows Platform and our products (SIPP, ISA, GIA and Trusts), working closely with colleagues across Operations and the wider business. You’ll play a key role in supporting complex queries, improving processes and helping teams deliver consistently strong customer outcomes.

You’ll be part of a collaborative and supportive team, with opportunities to develop your technical expertise further while contributing to continuous improvement across the function.

In this role, you’ll:

• Provide clear, accurate technical guidance to colleagues, business areas and Advisers
• Support complex queries, including complaints, helping teams reach the right outcomes
• Identify opportunities to simplify processes and improve how we work
• Build strong relationships across Operations to support delivery and problem-solving
• Represent Customer Services Operations in projects and incident activity
• Deliver technical training to colleagues to build capability and confidence

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

We’re interested in people who enjoy solving problems, working collaboratively and building technical expertise.

Specifically, we’re looking for someone who has:

• Worked in a financial services operations environment for a minimum of 3 years, specifically in pensions, ISA, Trusts and GIA)
• Strong analytical skills, with the ability to explain complex information clearly and simply
• A track record working with detailed calculations and identifying errors
• Strong organisation and attention to detail, with the ability to manage multiple priorities

And any experience of these would be really useful

• Knowledge of onshore and offshore bonds
• Supporting projects in a technical capacity
• Experience applying legislation to solve operational or customer issues
• Experience supporting complaints or complex technical queries

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Interested?

If you’re excited by the opportunity to grow your technical expertise and make a real difference to customer outcomes, we’d love to hear from you. Apply today.