Senior Mortgage & Protection Manager, Consumer Growth

Job Title: Senior Mortgage & Protection Manager - Consumer Growth

Location: National (Flexible)

Hours: Full Time

Working Pattern: Remote working with occasional travel required for team meetings. Colleagues with disabilities can be supported with workplace adjustments, in line with our Flexibility Works policy.

What you’ll be doing

A home is more than bricks and mortar. It's a first step, a fresh start, a family milestone, a lifelong ambition achieved. A chance for our customers to own their own future.

As a Senior Mortgage & Protection Manager, you'll lead teams that help customers with some of the most important financial decisions of their lives. Every day, you'll empower leaders and advisers to provide expert guidance, build financial resilience and help our customers achieve their homeownership goals with confidence.

Shaping the Future: the future of mortgages and protection combines trusted human expertise with digital tools, data and AI-enabled support. You'll help leaders embrace tech and innovation to utilise simplified processes and embed new journeys, ensuring customers benefit from the very best of both technology and personal guidance.

Leading High-Performing Teams: you'll inspire and develop leaders who, in turn, create exceptional teams via operational excellence. Through coaching, insight and clear direction, you'll build capability, deliver significant change and create an environment where colleagues grow

Delivering Outstanding Customer Outcomes: you'll champion a customer-first culture where every interaction adds value. You’ll balance customer needs, commercial performance and regulatory requirements to help the business grow sustainably. Risk and conduct aren’t simply controls - they’re foundations that enable trust, confidence and long-term success.

Why join us?

This is your opportunity to lead a business that genuinely changes lives. As a senior leader in our Home business, you'll help shape how we serve millions of customers.

The UK housing market is a vital engine of economic growth. By helping customers buy, move, remortgage and protect what matters most, you'll play a meaningful role in Helping Britain Prosper, supporting households, communities and the wider UK economy.

We're looking for an inspiring leader who combines innovative thinking, AI confidence and commercial acumen with a passion for helping customers achieve their dreams.

Essential Skills:

• Strong people or leadership experience, not necessarily from a mortgage background or financial provider

• A track record of building high-performing teams

• Experience using AI, insight and data to drive improvement and influence decisions

• The ability to lead through change and create momentum behind new ways of working

• A deep commitment to customer outcomes and responsible business growth

• Confidence to operate within a regulated environment with strong risk and conduct standards

• The ability to build strong relationships across diverse stakeholder groups

Desirable Skills

• Exposure to transformation, customer journey redesign or operational simplification programmes

• Experience leading delivery of commercial plans through execution and performance leadership

• Scale leadership experience in Mortgages & Protection or alternative industries

We know that great talent comes from many backgrounds. While this advert may reference specific experience, we recognise that skills can be developed in different ways, so if you have transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

• A generous pension contribution of up to 15%

• An annual performance‑related bonus

• Share schemes including free shares

• Benefits you can tailor to your lifestyle, such as discounted shopping

• 30 days’ holiday, plus bank holidays

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!