Senior Quality Assurance Analyst

WHAT YOU’LL BE DOING 

In this role, you’ll: 

• Plan, manage and prioritise QA workflow in line with risk and demand 

• Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback 

• Review complex cases and appeals, ensuring consistency in decision-making 

• Ensure all activity meets policy, regulatory and local risk standards 

• Identify trends, control gaps and opportunities to strengthen assurance outcomes 

• Deliver or support calibration and re-training where required 

• Produce MI and insightful commentary for governance and reporting 

• Support Senior Team Managers with day-to-day operational delivery 

• Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach  

• Contribute to strengthening the control environment and overall risk management approach 

WHAT YOU’LL NEED 

We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply. 

Essential: 

• Approximately 3-4 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations) 

• Strong understanding of Economic Crime Policy and its practical application 

• Proven ability to assess complex case rationale and make risk-based judgements 

• Strong analytical skills, with the ability to identify trends and risks 

• Experience managing workload and prioritising effectively 

• Excellent communication skills, including delivering constructive feedback 

• Ability to engage and influence business partners and leadership 

Desirable: 

• Experience in Quality Assurance, audit or oversight roles 

• Experience delivering coaching or calibration activity 

• Exposure to governance or reporting frameworks 

ABOUT WORKING FOR US  

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. 
 
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 
 
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 
 
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. 
 
We also offer a wide-ranging benefits package, which includes… 

• A generous pension contribution of up to 15% 

• An annual performance-related bonus 

• Share schemes including free shares 

• Flexible benefits you can adapt to your lifestyle 

• 28 days’ holiday, plus bank holidays 

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you’ll learn and thrive? Apply today and find out more!