Performance Manager, CB Intermediaries & Specialist Lending

JOB TITLE: Performance Manager, CB Intermediaries & Specialist Lending

SALARY: Competitive package available

LOCATION(S): London or Birmingham

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office in London or Birmingham.

About the role

This is an exciting opportunity to join a fast paced and growing part of Business & Commercial Banking. The Intermediaries and Specialist Lending business offers a wide range of innovative finance solutions to clients across our segments and specialist sectors through expert Business Development Managers.

As the Performance Manager, you’ll be a trusted partner to the Head of Intermediaries & Specialist Lending (MD), providing strategic, operational and governance support to enable the successful delivery of business priorities across a £1bn+ lending channel.

You’ll act as the commercial performance lead for the Intermediaries & Specialist lending business which includes Term Lending, Asset Finance and Invoice Finance specialisms and Direct Relationship Management. Supporting leadership in the execution of strategic initiatives, business planning, stakeholder engagement, communications, governance, colleague engagement and change delivery related to performance. Working closely with senior leaders and key stakeholders across the business, the Performance Manager helps ensure the effective operation of the business while driving continuous improvement for colleagues, brokers and customers.

This is an excellent opportunity to play a key role in delivering the Business & Commercial Banking growth agenda and would suit colleagues looking to deliver impact in a commercial environment across a fast growing business.  

What you’ll be doing

• Work closely with Head of Intermediaries & Specialist Lending to deliver the strategy, key enablers and initiatives to drive commercial performance across the balanced scorecard.

•  Work in close conjunction with Head of Intermediaries on new initiatives to drive growth, including assessing impact of opportunities, researching and framing business case, and supporting change delivery across the Intermediaries business, owning key deliverables.
• Analysing trends on key Performance lines (using data from a wide range of sources) to provide support to Head of Intermediaries on performance of individuals / teams / products / line across our specialisms and geographies. Using data to provide regular feedback as to the "quality" and "effectiveness" to drive overall productivity across all teams.
• Work in close conjunction with the team Heads to ensure timely and effective sharing of performance management information and influence action taking to improve outcomes. Identify trends and opportunities to Head of Intermediaries to support enhanced results
• Manage the lending pipeline and balance sheet forecasting, driving accuracy down to Business Development Manager level, and supporting the enablement of key deals through engagement with Lending Operations to enhance outcomes.

• Support the Head of Intermediaries in the execution of the Intermediaries Broker engagement strategy, Switcher strategy, and growth agenda – by owning action plans and following through for execution

• Maintain an external lens on news and activities relevant to the Broker community to be shared with internal stakeholders as a window on the competitive landscape.

• Maintain ownership of the Leadership Operating rhythm including champion roles, regular Board (run the bank) and Change the Bank forums to support the delivery of the strategic plan.

• Drive Continuous improvement culture across the Intermediaries and Specialist Lending business identifying simplification and owning delivery in partnership with the wider team.
• Role model all SME professional standards and tools, being able to support and challenge their use ensuring that Intermediaries is able to make full use of new tooling eg CRM.

• Ensure activities align with internal and external policies, standards, reporting, legal, statutory and/or regulatory requirements

 What we’re looking for

• Previous experience delivering results and driving performance growth in a commercial setting.
• Experience using sales and performance data (both at individual, sales channel and product level) from multiple sources to assess business, product and colleague performance (including pricing behaviours), providing clear recommendations that drive improved commercial outcomes and operational effectiveness.
• A growth mindset and be an ambassador for change to enhance both colleague and broker experience.
• Exceptional partner management skills with the ability to work closely with key partners across the group and maintain positive relationships to help deliver our objectives.
• Ability to communicate, present, and influence effectively.
• Ability to manage and prioritise many varied tasks simultaneously, working confidently in a fast-paced environment

This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today!