ECP Analyst - Plausibility & Reconciliations - Isle of Man

JOB TITLE: ECP Analyst - Plausibility & Reconciliations – Isle of Man

SALARY: £28,776

LOCATION(S): Isle of Man

HOURS: Full-time, 35 Hours

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What you’ll be doing:

As part of a collaborative and supportive team, you'll play a key role in delivering excellent outcomes for our customers while supporting the effective management of operational activities.

You'll review customer information, investigate and resolve queries, process financial transactions and provide guidance to internal stakeholders, ensuring all activities are completed in line with Group policies, controls and regulatory requirements.

This is an exciting opportunity for someone who enjoys problem-solving, working with detail and contributing to the continuous improvement of processes, controls and customer experiences.

In this role you’ll:

• Help customers by managing enquiries and cases through to resolution

• Review customer information and documentation to identify next steps and support fair outcomes

• Process payments, complete reconciliations and investigate discrepancies while maintaining accurate records

• Create clear customer communications and escalate complex queries when specialist support is needed

• Partner with colleagues across the business to provide guidance and share insights

• Contribute to a strong risk and control environment while helping improve customer and colleague experiences.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Strong analytical and decision-making skills, with the ability to interpret information and identify solutions

• Excellent attention to detail and a commitment to delivering high-quality work

• Confident communication skills, both written and verbal

• The ability to prioritise effectively and manage a varied workload

• A customer-focused mindset and a proactive approach to resolving issues

• A collaborative attitude and the ability to build positive relationships with colleagues and stakeholders.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.