Senior Manager Strategic Partnerships - 12 Month FTC/Secondment

JOB TITLE: Senior Manager Strategic Partnerships - 12 Month FTC
LOCATION: Manchester or Cardiff
Salary: £78,098 - £91,880
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About this opportunity
We’ve an exciting senior role working in the Transport division running a portfolio of brand relationships. This is a high-profile role which requires effective collaboration across LBG to build long term and sustainable partnerships. There will be a real focus on supporting your brand’s retail finance, leasing and wholesale requirements and working with them to develop the right partnership operating model for them.

Intense relationship management driving growth, income, and sales through highly effective collaboration with key internal and external partners. Responsible for delivering our market leading products and services to our partner and customers, working with customers and collaborators to achieve strong customer advocacy and retention. Ability to demonstrate strategic awareness alongside a skilled ability to understand operational detail with continuous improvement focus. Proficiency to direct the content of and use business, customer, dealer, market, and competitor intelligence to develop opportunities and transform into deliverable plans that align to the strategic goals of the business.

What will I be doing:

• Lead, empower and develop the team to ensure successful interaction with this key partner and retail network at all levels and provide a high level of service to focus on wining and retaining customers.
• Lead the cultural, behavioural, and business changes necessary to achieve our focus, grow and change strategy.
• Ensure the effective implementation and optimisation of change and new technology.
• Deliver financial and non-financials targets agreed in the operational plan/P&L
• Ensure compliance and regulatory oversight in line with LBGs policies, procedures, and requirements.
• Develop and maintain external network and cultivate strong relationships across all customer demographics.
• Develop a strong working relationship with risk to ensure that business is transacted and processed to meet customer needs and within agreed risk, compliance, and technical parameters.

What you'll have

• Customer Relationship Management – customer centric approach with ability to anticipate and identify customer needs and translate these into broader proposition requirements. Strong relationship management, influencing and negotiation skills..
• Change - understands the businesses overall aims and strategy and ability to drive the change agenda across colleagues and external partners. Can demonstrate innovative thinking to support the design and successful implementation of small and large change initiatives.
• Commercial Competence - proven ability to shape and drive all elements of a Profit & Loss / budget through the management and interrogation of margin and volume and other critical metrics, analysing all aspects of partner profitability to ensure all priced and important metrics assumptions are delivered.
• Pricing Models – Overall interrogation and analysis of pricing approach and commercial decisions. Taking ownership to present & deliver results to customers.
• Market /Product Understanding – strong knowledge of industry and competitor insight to support ongoing proposition development through effective networking and insight.
• Data and Analytical skills – uses a wide range of tools and techniques, supported by relevant business experience, in order to provide insight, recommendations and instigate solutions.
• Problem Solving - can quickly assimilate and interrogate data demonstrating effective problem solving, judgement and decision making.
• OEM understanding – strong knowledge of how an OEM operates in the UK marketplace, with understanding and evidenced experience of retailer operations and retention initiatives.
• Risk Management – ability to identify, assess, monitor, control and mitigate risks.

You’ll ideally have

• Project Management Experience – ability to design, build and lead projects through to completion, engage key collaborators to deliver results in a cost effective and timely fashion.
• Line Manager Experience - Lead, empower, develop, and appraise team members to support their individual development.
• Retail finance and leasing knowledge to support onboarding and ongoing development and growth of this partner.
• OEM Financial Services experience preferable.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

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