Investors & Performance

TRANSFORMING THE GROUP FOR SUCCESS IN A DIGITAL WORLD

We have identified four strategic priorities focused on the financial needs and behaviours of the customer of the future: further enhancing our leading customer experience; further digitising the Group; maximising Group capabilities; and transforming ways of working.

We will invest more than £3 billion in these strategic initiatives through the plan period that will drive our transformation into a digitised, simple, low risk, customer focused UK financial services provider.

2018 Q3 IMS

2018 Q3 IMS

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