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UK financial institutions are expecting a decade of technology-led growth, with AI, emerging technologies and data now central to their expansion plans, according to the tenth annual Lloyds Financial Institutions Sentiment Survey.
The survey of more than 100 senior decision-makers across the UK’s largest financial services firms, including banks, asset and wealth managers, insurers and financial sponsors, found that 94% expect their business to grow over the next decade, up from 81% last year. With shorter-term growth outlooks also improving year-on-year, with five-year expectations rising to 92% from 83% and 12-month expectations increasing to 67% from 54%.
This renewed confidence is being underpinned by a dramatic shift in focus towards new and emerging technologies, as institutions move from testing to deployment. Investment in this area is now a leading growth lever, cited by 77% of respondents, compared with 41% a year ago and 25% in 2024.
AI is emerging as a central part of this shift. More than nine in 10 respondents (93%) believe artificial intelligence and machine learning will have the biggest impact on UK financial services over the next five years, while 91% expect their organisation’s investment in AI to increase over the next 12 months.
Institutions are backing these ambitions with capital. Nearly two-thirds (64%) plan to increase capital expenditure year-on-year, reflecting a focus on investing for long-term competitiveness, productivity and operational resilience.
Confidence in the UK’s global position has also strengthened, with seven in 10 respondents (71%) expecting the UK to retain its position as a leading global financial services hub, up from 60% last year. This reinforces the sector’s belief in the UK’s underlying strengths in capital markets, regulation and international connectivity, with specialist expertise in professional services infrastructure that continues to attract global financial activity.
Lisa Francis Global Head of CIB Coverage at LloydsDespite global uncertainty, financial institutions are building confidence by harnessing technology to drive long-term growth. The sector is prioritising the areas that will define future competitiveness, from AI and emerging technology to data, talent and international expansion. What is clear is that growth in the next decade will be shaped by the ability to adapt, invest and scale new capabilities. Advanced AI and data solutions are moving from ambition to adoption, with institutions increasingly looking at how these technologies can improve productivity, deepen client relationships and create new opportunities across markets.