Pega Software Engineer

JOB TITLE: PEGA Engineer – Colleague Channels Platform

SALARY: £70,929 - £80,000

LOCATION(S): Manchester

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Manchester Office

About this opportunity…

The Colleague Channels Platform is responsible for the capabilities specific to Branch, Contact Centres and Operations required to service customer needs. Our Platform leads the delivery of Cross Cutting Initiatives and provides Group Services on key applications for Consumer Relationships, Consumer Lending, Business Banking and CIB.

About us…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

About the role…

We believe that people don't always fit neatly into roles, and we value everyone's individual skills. We believe that people don't always fit neatly into roles, and we value everyone's individual skills, experience, and knowledge — it's what makes you unique! We’re looking to recruit a PEGA Engineers to deliver the highest quality customer driven software whilst continually challenging, motivating, mentoring and supporting their engineering teams.

What you’ll do…

• Team Leadership: Oversee and guide the engineering team within Pega, collaborating closely with business, development, and UK onsite teams to foster innovative solutions.

• Technical Oversight: Facilitate code reviews, resolve defects, and mentor team members, including junior engineers and partner resources.

• Project Management: Handle broader delivery aspects such as risk assessment, project planning, and maintaining documentation.

• Implementation Support: Provide support for off-hours implementations.

• GENAI Integration: Leverage Generative AI (GENAI) to enhance automation and drive innovation within the team.

• Innovation Focus: Continuously seek and implement innovative approaches to improve processes and solutions.

What we need from you…

Technical skills:

• Certified Lead System Architect / CSSA: with at least 5 years of experience in Pega.

• Experience with Pega 8.x: Required in either Pega Business or Pega Technical Environment.

• REST API Development: Must have experience in building REST APIs.

• Pega Architecture: Strong understanding of Pega architecture and supporting infrastructure.

• Cloud-Based Pega Applications: Experience in supporting Pega applications on cloud-based architecture.

• Pega Application Frameworks: Knowledge of working with Pega application frameworks like CLM (Customer Lifecycle Manager), Customer Service, Smart Disputes, etc.

• Application Design: Experience in designing applications from scratch within Pega, including class structure and organizational design.

• Solution Development: Previous experience in analysis and design of solutions, prototyping, building, testing, implementation, and application support.

Wider skills:

• Agile Delivery: Experience working in an Agile delivery environment.

• Clear Communication: Familiar with communicating with business stakeholders, confident in challenging and driving solutions forward with business counterparts.

• Team Building: Proven experience in bringing together individuals to form a highly effective team with a strong team identity.

• Leadership: Experience in leading and directing teams of up to 15 engineers, with a strong focus on coaching and mentoring junior team members.

• Workshop Facilitation: Comfortable driving workshops with established facilitation skills, able to analyze existing processes and identify areas for improvement.

• Growth Mindset: Keen desire to learn and develop further, adaptable when required.

It would be great if you also had any of the following…

• Front-End Development: Understanding of React and front-end development.

• Tools and Techniques: Experience with JIRA/Confluence and other tools and techniques such as DevOps.

• Sustainable Solutions: Keen focus on sustainable and cost-effective technical solutions.

• Performance Tuning: Experience in performance tuning and analysis via PDC (Predictive Diagnostic Cloud).

About working for us…

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

•            A generous pension contribution of up to 15%

•            An annual performance-related bonus

•            Share schemes including free shares.

•            Benefits you can adapt to your lifestyle, such as discounted shopping.

•            30 days’ holiday, with bank holidays on top

•            A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.