Quality Assurance Manager – Trade Services

JOB TITLE: Quality Assurance Manager – Lending & Trade Services

LOCATIONS: Birmingham, Edinburgh, Glasgow, Leeds, Manchester or London

SALARY: National £43,803 to £48,670/ London £51,777 to £57,730

HOURS: Full-Time

WORKING PATTERN: As our team support US trading activity, we also operate during US trading hours. This means working hours will be 2pm to 10pm 5 days a week. This role is a remote based role and does not require regular attendance to an office location.

About the Role

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.
An exciting role has become available within Commercial and Institutional Banking – Client Operations to support and service the LBCM New York operational process activity. This is an opportunity for a Quality Assurance Manager to join our Team in Lending and Trade servicing.

The role will be based in the UK and cover the New York trading day, supporting a range of complex technical processes and manage the efficient production of high-quality outputs and analysis whilst anticipating stakeholders needs.

This an exciting opportunity to advance your career in an area with a significant growth plan and holds a strategic priority for the Group in expanding our presence in the US market.

What you'll be doing

• Provide assurance that our processes, people, and performance, meet the quality standards set out in our procedures, policies, and regulatory requirements.

• Own the process of reviewing and monitoring our controls and the performance against those controls, i.e. how a task is performed, oversight of the controls applied to how the task is performed and the performance of colleagues against these controls.

• Provide insightful, high quality, advice and guidance to team members. As the technical expert for the team, you will be responsible for Quality Checking and Quality Assurance for all the processing we undertake for the US business such as:
  - Standby Letters of Credit (SBLCs)
  - Supplier Chain Finance
  - Receivables Purchase
  - Lending Drawdowns
  - Lending Lifecycle events such as charging & billing

While initially this activity will be completed on ACBS, strategic system enhancements are underway to migrate some of the Trade activity to our proprietary Trade system TI+ in Q1 2026. This is one of several system enhancements in plan to scale the business and support the growth aspirations of the US business over the next 5 years.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll need

To succeed in this role, you should ideally demonstrate the ability to:

• Carry out a range of demanding processes and technical duties where interpretation and sound judgment is required, ensuring work is completed accurately and adheres to all group specific policies and procedures

• Review documentation for client and facility onboarding, attending exploratory meetings and collaborating with colleagues to deliver for our customers.

• Support the Operations Manager(s) in the identification, resolution and remediation of risk events, complaints, and post-issue error correction

• Own, develop and deliver technical guides & training materials and aide memoirs, in support of the Risk Based Checking model and promote a culture of right first-time processing.

• Conduct monthly, quality sampling across products, teams, and colleagues, to provide post assurance activity.

• Become an SME in multiple Trade & Lending Products to provide support to all colleagues within the team. This includes owning, resolving and responding to technical queries relating to a team, product, or area with Trade & Lending Services.

 Specialist Knowledge and Expertise

• Uniform Rules for Collections v 522

• Uniform Customs and Practice for Documentary Credits v 600

• Uniform Rules for Demand Guarantees v 758

• International Standby Practices (ISP98)

• International Standard Banking Practice (ICC Publication 745)

We can bring you up to speed on our Group Policies, but you'll need to have sound knowledge of the legal and regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates.
 We’ll also encourage you to successfully attain a CITF qualification within 12 months of being in role.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!