Group Operational Resilience Manager – Business Continuity

JOB TITLE:  Group Operational Resilience Manager – Business Continuity

SALARY: £61,641 - £68,490

LOCATION: Manchester, Birmingham, Bristol, Edinburgh, Glasgow & Leeds

WORKING PATTERN: Hybrid, 40% (or two days) in one of the offices listed above.

About this opportunity: 

The Business Resilience and Security Office (BRSO) role is essential for embedding resilience into day-to-day operations. It ensures the Group Chief Operating Office (GCOO), the engine room of the Group, is prepared for and able to respond and recover at pace during disruption, making us the number 1 brand for trust inside and out.

You will join a highly energised, sector leading central team, playing a crucial role in ensuring the Group can anticipate, respond, recover, and learn from disruption, safeguarding customers, colleagues, communities and the Sector. In this role, you will be at the heart of our journey, as the Group enters the final year of its strategy and sets out on its next.

Not only do we have accountability for setting and delivering our resilience strategy, but also for embedding a resilience culture across our business area.  Resilience is at the heart of our transformation, where we all have a role to play.

This is your chance to make a real impact, collaborate across the organisation, and help build a stronger, more resilient future for all to thrive.

You’ll be showcasing expertise in resilience, business continuity, technology and data to support the business. Curious to learn you will be passionate about how we run today, and excited for how we will operate in the future.

In this role you will work within Group Operational Resilience, across the wider business units and with our partners, to deliver on our priorities. So, if you are an experienced senior resilience professional, with an ability to connect people at all levels and understand technology and third parties.

Key Accountabilities:

• Work with colleagues across GCOO and the wider LBG to set and maintain business area resilience plans, ensuring they are aligned to Group Operational Resilience Strategy, Policy & Standards.
• Focused on continuous improvement, identify and prioritise improvement opportunities to increase resilience within GCOO.
• Provide data driven insight, support and challenge to ensure decisions enhance customer experience, deliver resilience and meet regulatory expectations.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• Strong knowledge of operational resilience frameworks, technology, business continuity and regulatory requirements.
• Excellent stakeholder engagement, influencing and communication skills.
• Analytical capability to assess resilience data, risks and implement mitigation strategies delivering better outcomes for all.
• Familiarity with resilience tools particularly Fusion
• Experience in preparing and delivering governance updates as all levels, up to and including the executive.

And any experience of these would be really useful

• Risk and control management.
• CBCI (Certificate of the Business Continuity Institute) or equivalent.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.