Embark Pensions Rectifications Manager (FTC/ Secondment)

JOB TITLE: Embark Pensions Rectifications Manager (FTC/ Secondment)

SALARY: £59,850 to £66,500

LOCATIONS: Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites

Additional Information: This is a 12-month contract opportunity

About this Opportunity

We have a fantastic opportunity to join our Embark Pensions team.

Working in a fast-paced environment, you'll act as an SME for both internal and external partners, offering timely guidance on customer treatments.

You’ll be part of a high performing team working on a significant programme across a suite of complex products to put things right for our customers. You’ll use your knowledge of Embark Pensions Products as well as your commercial knowledge to inform direction and build business responses.

You’ll also help us develop our processes of the future to improve how we serve our customers, including our adviser network, to deliver great outcomes

What You’ll Be Doing

The role involves:

• Working with a strong and successful unit to consistently deliver on agreed customer treatment. Developing the team through coaching and knowledge share.

• Using own knowledge and commercial insight to resolve particularly complex individual customer journeys.

• Collaborating with partners, providing guidance and direction on complex customer treatments.

• Delivering multiple projects to support business objectives and goals.

• Helping develop future customer treatments to resolve journeys for our customers.

• Identifying the root cause of issues and sharing insight to improve future decision making.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What You’ll Need

• You’ll ideally have knowledge of the Complex Pensions marketplace, knowledge of Embark Pensions products would be highly desirable.

• Experience of working with high performing teams, including in a rectification environment, would be desirable.

• Experience of collaborating with 3rd party suppliers and or Advisers would be advantageous.

• Experience of making processes clearer and simpler, delivering better outcomes for customers.

• You’ll be a strong communicator experienced at collaborating with a wide range of partners.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.