Senior Change Execution Controls Manager

BUSINESS UNIT: Corporate & Institutional Banking (CIB) - Chief Controls Office

LOCATION: London, Birmingham and Edinburgh

HOURS: Full Time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites shown above.
 

ABOUT THE ROLE

We're looking for a senior manager to lead, coordinate, and continuously improve the management of Change Execution operational risks and controls within CIB, ensuring that risk profiles and control environments are accurate, up to date, and aligned with regulatory and business expectations. You'll be the principle point of contact for both CIB Platforms, responsible for embedding a strong risk culture across the business and compliant implementation of the Group’s Change Framework.

KEY ACCOUNTABILITIES
We're looking for a dynamic, motivated, and forward-thinking leader and change practitioner, who can support the CIB Platform areas and ensure that implementation of committed change is delivered both in line with expectations and safely.

Stakeholder Engagement & Risk Culture

• Act as a subject matter expert and point of contact for Change methodology and risk policy controls and processes.

• Promote a strong risk culture, embedding Resetting Risk principles and continuous improvement across CIB.

• Works with colleagues outside of the platform to ensure control interlocks to enable the platform to deliver at pace.

• Provide control insights into change programmes, benefiting from read across.

Control Optimisation

• Support initiatives to embed “Control by Design” principles and automation.

• Recommend improvements to streamline manual controls and enhance efficiency.

• Oversee the ongoing review and re-assessment of the Change Execution risk profile and control environment, ensuring timely responses to triggers.

• Ensure all material risks are identified, captured, and appropriately assessed, with robust controls in place.

• Maintain accurate and up-to-date records in the Risk Open Pages system, including rationale for ratings and evidence of reassessment.

Risk Management & Analysis

• Ensure Issues and Action Plans are in place for open material events or risks outside appetite.

• Oversee closure of Change related action plans, ensuring issues are fully addressed and documented.

• Contribute to the development of control testing strategies and implementation of risk management processes.

• Identify systemic Change Execution issues and propose enhancements to strengthen the control environment.

WHAT YOU'LL NEED
The successful candidate will drive Continuous Improvement in Change Execution control design, automation, and operational resilience, leveraging data analytics and emerging technologies.

To be considered for this role, you'd need to demonstrate:

Strategic mindset

• A strategic mindset, with a curiosity to automate and simplify change activity, insights and controls.

Operational Risk & Control Framework experience

• Experience in operational risk management, preferably within financial services or a regulated environment.

• Strong understanding of risk frameworks (e.g. RCSA), control environments, and regulatory requirements.

• Knowledge of non-financial risk types relevant to CIB (e.g. conduct, economic crime, data, resilience).

• Familiarity with Control by Design (CbD) methodology.

​Data Insights & Tools

• Proven ability to analyse complex data, identify trends, and drive action, draw data-driven insights and root cause analysis.

• Experience with risk reporting tools (e.g. Power BI) and risk management systems.

Communication & Influencing

• Excellent communication and stakeholder management skills for reporting, influencing and engagement.

ABOUT WORKING FOR US
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
 

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!