Loans Commercial Performance Analytics Assistant Manager

JOB TITLE: Loans Commercial Performance Analytics Assistant Manager

SALARY: The salary banding is £39,825 - £44,250

LOCATION: Chester, Edinburgh, Leeds, Newport

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We’re offering you the unique opportunity to influence the strategic direction of the UKs largest consumer finance provider.  You’ll be responsible for leading the team to optimise individual customer pricing across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.

Our Commercial Performance team optimises the commercial performance and strategic objectives of the Loans business. As a Commercial Analytics Assistant Manager, you'll provide actional insight to optimise our commercial performance, proposition development and customer loan demand within our channels and journeys.

What will I be doing?

• Responsible for delivery and optimisation of the commercial plan, budgeting and forecasting and strategic investment initiatives

• Ownership of business and market forecasts, including lending, balance sheet, market share and income outlook

• Leading commercial performance reviews incorporating trading data, driver analysis, sensitivities of loans performance and implications; synthesised for engaged discussion at trading meetings

• Extensive market knowledge and awareness – making recommendations from your insight to shape the Loans commercial agenda

• Strong interpersonal skills to maximise commercial impact, employing and maintaining internal and external partner relationships – including our third-party suppliers

• Ultimately responsible for the maintenance of commercial risk, ensuring opportunities are maximised and risks mitigated

• Ownership of business & market forecasts, including lending, balance sheet, market share and income outlook

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Experience of maximising commercial performance, with a clear understanding of financial metrics and performance drivers. Highly numerical, data-driven individual, responsible for maximising commercial performance, having a clear understanding of financial metrics and performance drivers. Ability to think long-term and identify commercial opportunities that align with customer needs and business goals

• Be unafraid to challenge the status quo, have an intellectually curious outlook, where you seek to innovate and adapt quickly from setbacks. Passionate about solving problems and finding new ways to deliver value. Comfortable challenging the status quo and adapting quickly from setbacks

• Proficiency in data analysis, customer analytics, building and validating models for forecasting, pricing, and segmentation and visualisation tools (e.g. Agentic AI, Machine Learning, Python, SQL, SAS, Power BI, Tableau) and experience with cloud-based data platforms (e.g. GCP native tools)

• Apply product led thinking to reporting and analytics initiatives, ensuring solutions are user centric, iterative, and aligned to evolving business needs. Translate complex datasets into clear, actionable insights that support operational and strategic goals across Colleague Success

• The ability to influence effectively at all levels of the organisation, including the Group Executive Committee (GEC)

• A strong understanding of the external environment, including customer trends, competitor strategies, and regulatory developments. 

Internal colleagues - For more information on the role please contact Tom Foster (Personal Loans)

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.