Senior Product Owner

JOB TITLE: Senior Product Owner

SALARY: £76,194 - £89,640

LOCATION(S): Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site listed above.

About this opportunity

We’re the Smarter Journeys Lab, an integral part of the amazing Colleague Channels Platform.

Our mission is to innovate and enhance customer journeys and drive growth through cutting-edge solutions. We take pride in our strong culture, with a key focus on inclusivity, innovation, and continuous learning.

We’re committed to leveraging AI and Automation to deliver significant value to both customers and the business. In 2024/25, we delivered three of the Bank’s pioneering AI products: transforming the Complaints journey with Merlin, developing a group-wide Knowledge Management solution (Athena) and Outcome Testing (Orion), a critical component of our control environment. We also own and manage LBG’s Diary Manager system helping to optimize customer and colleague interactions.

In 2026 we want to take this journey further – aiming to build on our existing products while always looking for opportunities to innovate and go further for our customers and colleagues. This role presents an exciting opportunity to enhance customer value by becoming more data-driven, and utilising predictive, leading-edge technology.

We’re passionate about being northern-based and putting the North on the map for LBG. Join us and be part of this exciting journey!

The chosen candidate will lead one of our flagship products in Diary Manager / Appointment Booking. Diary Manager is a Group-wide scheduling platform that enables colleagues and customers to book and manage appointments seamlessly, including self-book functionality for key services. It’s widely adopted across our brands and plays a critical role in delivering smooth, efficient experiences. The product is supported by a large, collaborative team combining product expertise and technical skills, with a strong focus on continuous improvement and innovation. Joining this team means working on a high-impact solution that connects our customers with our colleagues, products and services every day.

As the Product Owner you’ll lead a large, collaborative team blending product and technology expertise to deliver cutting-edge solutions at scale.

What you’ll need

• A strong grounding in Product Management and Agile Methodology with validated experience of leading across multiple products.
• Ability to create a clear product strategy using both internal and external insight and clear data points.
• Strong background of delivery of scale solutions ensuring clear objectives and key results and set and value is measurable.
• Collaborative approach to working with internal teams, partners and third party suppliers.
• Excellent communication skills with evidence of influencing up to senior Executive level.

And any experience of these would be really useful

• People management skills as leading and coaching other colleagues will be a core part of the role.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!