Portfolio Analytics Manager - Homes (Mortgages)

The Homes business sits at the core of Lloyds Banking Group’s purpose to Help Britain Prosper. We play a crucial role in supporting customers through their home‑buying and home‑ownership journeys — ensuring they receive good outcomes and remain protected from harm.

You’ll join our Homes Analytics, Insight & Reporting team, who deliver the data, analysis and strategic insight that shape decisions across our £300bn+ mortgage portfolio and improve outcomes for more than 2 million customers.

We’re looking for someone with strong analytical capability, a passion for meaningful insight, and a track record of working with complex data to support business decision‑making. This is an exciting opportunity to make a real difference by identifying potential customer detriment, supporting rectification activity, and influencing how we monitor regulatory compliance and emerging risks.

What you’ll be doing

• Collaborating closely with our rectifications team to understand requirements and analyse potential customer detriment.

• Producing accurate, high‑quality data and insight to inform business strategy and decision‑making.

• Translating complex datasets into clear, compelling narrative for stakeholders.

• Supporting the wider strategic and commercial objectives of the Homes business.

• Managing your own workload, prioritising effectively across multiple workstreams.

• Continuously improving and simplifying data extraction and insight generation processes.

What you’ll need (Essential Skills & Experience)

• Experience in an MI, insight or analytical role within financial services.

• Strong proficiency in SQL and/or SAS, and analytical tools including Microsoft Excel.

• Ability to collect, structure, analyse and interpret large, complex datasets.

• Experience improving efficiency through process enhancement, simplification or automation.

• Strong analytical thinking with an inquisitive, structured approach to problem‑solving.

• Excellent communication and storytelling skills — able to distil complexity for different audiences.

• Self‑motivation and strong organisational skills to balance competing priorities.

Desirable Skills

• Knowledge of mortgage products and customer data.

• Experience with Power BI, Tableau, or other visualisation tools.

• Familiarity with additional coding languages (e.g., Python, R).

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Make an impact where it matters — for our customers, our colleagues and the communities we serve!