Senior Integrator

JOB TITLE: Senior Integrator

SALARY: £90,440 - £106,400       

LOCATION: London Gresham Street

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site listed above.

About this opportunity

We’re looking for agile delivery leadership for the most-used journeys in Lloyds Banking Group. Help us transform the logon experience and all related Access journeys.

Consumer Servicing & Engagement (CS&E) – Who we are & what we do!

Here in CS&E, we run the UK’s largest digital retail bank with over 22 million active online and mobile users. We help customers manage their money safely, confidently, and in ways that feel simple and intuitive.

Our purpose is to build deeper more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences.

We own the experience and customer journeys across most of the major servicing journeys, including Access, the overall structure and look and feel of the App, understanding your transactions, Payments, Conversational Banking, Open Banking and more — designing seamless experiences at huge scale.

We’re on a multi‑year transformation, strengthening engineering practices, maturing Product & Journey ownership, and improving cross‑functional flow.

‘Integrator’ is our name for an agile delivery lead. You’ll coordinate and integrate delivery of technical components that requires cross-cutting engagement across multiple Labs and third parties. In this role you’ll be pivotal in shaping outcomes for millions of customers every day.

The Access Lab

Digital Access is the gateway to all digital experiences – from logon to App enrolment it's where we first build customer trust and enable seamless onward experiences. We ensure each digital interaction, whether for new or existing customers, is secure and seamless. As owners of identification, authentication and credential management we shape how we safely move customers into the consumer digital channel. ​

We’re re-designing all these journeys, and delivering them in google cloud architecture. We’ll make them faster, easier to complete, more secure and quicker to change.

The key responsibilities of the role:

• Use your experience to develop the optimised plan and sequence of delivery tasks in collaboration with Product Owners, Engineering Leads and aligned to the Lab backlog.
• Cataloguing and leading dependencies between the lab and other teams.
• Working with colleagues outside of the lab to ensure interlock to enable delivery at pace, including how to consume components provided by other platforms
• Co-ordinating implementation readiness and implementation events themselves. Leading on Service Introduction and co-ordinating all parties to deliver Value
• Identifying blockers to delivery by proactively monitoring, trouble shooting and diagnosing technical issues, raising to Lead Product Owners or Engineering Leads where required.
• Acting as interface between suppliers (3rd Party) and key business colleagues supporting the management of delivery business critical programmes.
• Running complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery.
• Providing expertise towards the governance activities required for the safe delivery of change to customers.
• Enabling the delivery of technology risk and control improvements.

As an Integrator you’ll model a desire to develop your skills and experience, create space to learn and collaborate, demonstrate resilience, adaptability, and confidence. You’ll understand, embrace and be able to select with confidence the most appropriate tools and methods to deliver change. You should strive to build relationships across role communities, change teams and business areas to maximise opportunities for continuous improvement through shared learnings.

About us…

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need…

• Proven experience in digital delivery management within a large organisation
• Strong understanding of agile methodologies and delivery roadmap planning
• Experience working in a tech environment delivering the integration of technical components and developing innovative solutions
• Excellent partner and stakeholder management skills with the ability to influence and resolve issues.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!