Assistant Research Manager - 10 month secondment

JOB TITLE: 150690 Assistant Research Manager - FTC

SALARY: £40,824 - £45,360

LOCATION(S): Bristol, Chester or Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

This opportunity is a 9 month fixed term contract

What you’ll be doing

Sitting in the Insight, Performance and Effectiveness team, the Assistant Research Manager role supports the development and delivery of relevant, accurate and actionable customer research to support a deep understanding of customer experience, needs and behaviours utilising appropriate tools and methodologies to ensure the delivery of cost effective and insightful research for the Consumer businesses. Contributing to the pan-Group research and Centre of Excellence and develop and adopt best practices to provide best-in-class customer research capabilities.

Key Responsibilities

• Support Research Managers to develop and deliver regular and customised customer research (quantitative and qualitative), using available tools to deliver impactful customer understanding in support of LBG’s strategic priorities
• Manage and maintain a suite of prioritised customer survey programmes, measurement and insight outputs across customers, consumers, products, channels, journeys and relationships
• Contribute to the CX and Research Centre of Excellence / ways of working for customer experience research/ customer research across the Group, developing and sharing best practice approaches and intelligence
• Develop an understanding of industry / external advances in research, customer experience, adopt best practices and develop capabilities to maintain a best-in-class capability
• Understand all key risks and conduct necessary risk controls

Why join us?

We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for?

• Experience with both qualitative and quantitative research
• Two years experience in either a market research agency or a client-side market research team
• Experience doing consumer and/ or business research
• Customer Insights – Understands and evaluates data regarding evolving customer experience, needs and interests, validating that their needs are being met.
• Handling Key Relationships – Understands and effectively maintains relationships with individuals or groups that have a vested interest in the outcome.

And any experience of these would be great

• Innovation and Strategic Vision – Actively keeps updated in advancements in customer research methodologies and technologies, using identified opportunities from others to unlock new possibilities in creating greater customer understanding and improvement action.
• Values and Behaviours – Thinks We not Me. Is outstandingly collaborative with peers and colleagues across teams and this is demonstrated through actions as well as words.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you!

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.​

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.​

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to do the best work of your career? Apply today.

Due to the high level of interest in this role, we may close the vacancy earlier than advertised. We’d encourage you to apply as soon as possible if you’re interested.