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Manager, Customer Strategy & Commercialisation

  • Salary range
    £59,850 - £66,500
  • Location
    Bristol, Birmingham, Leeds
  • End date
    Saturday 04 April 2026
  • Job type
    Permanent
Apply now

Posted date

Posted 6 days ago

Job ID

152269

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Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: Manager, Customer Strategy & Commercialisation 

SALARY: £61,344- £68,160

LOCATION(S): Leeds, Birmingham, Bristol, Edinburgh  

HOURS: Full time (35 hours per week) 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments in line with our Flexibility Works policy. 

 

What you’ll be doing 

In Customer & Commercial (C&C), we put customers at the heart of every decision, championing their voice while driving sustainable growth for the business. From everyday needs to life’s big moments, we design strategies and propositions that help customers feel confident and in control of their money. 

This role sits within the Consumer Relationships business, in the Customer & Commercial team, focusing on consumer segment strategy and commercialisation. The team is responsible for setting the consumer segment growth strategy, working across the Group to shape core strategic ambitions by sizing opportunities, setting prioritisation frameworks and connecting insight across business areas. 

As a Manager, you’ll contribute to the delivery of consumer segment strategy, supporting strategic reviews and acting as a subject matter expert. You’ll analyse internal performance data, market trends and competitor insight to develop structured recommendations, clear narratives and compelling storytelling for senior leaders. 

You’ll work closely with product, proposition, platform and business performance partners to ensure strategies are commercially robust, data led and actionable, helping translate strategic ambition into prioritised plans and investment decisions. 

This role will play a central part in shaping Lloyds Banking Group’s next phase of strategy, contributing to the development of the strategic roadmap towards 2030+, and helping ensure customer and commercial outcomes remain tightly aligned. 

 

Why join us? 

You’ll be working at the heart of one of the Group’s most strategically important areas, influencing how we grow, invest and serve customers at scale. The role offers high visibility, senior partners and colleagues exposure and the opportunity to shape both customer strategy and commercial outcomes across the consumer business. 

This is a role for someone who enjoys solving complex problems, connecting data to strategy, and turning insight into action. 

 

What we’re looking for 

Essential experience and capabilities 

  • 5+ years’ experience in commercial strategy, business performance, finance, consulting or a similar analytical role 

  • Strong commercial acumen, with experience managing or influencing a P&L, budgets or large investment decisions 

  • Experience developing business cases and supporting investment prioritisation 

  • Strong communication, collaboration and influence skills, with the ability to challenge, and build consensus at senior levels 

  • Experience shaping segment or proposition strategy 

  • Strong storytelling skills, with the ability to translate complex analysis into clear, compelling narratives for Executive or Board level audiences 

 

And any experience of these would be great 

  • Background in financial services, consumer businesses or regulated environments 

  • Data literacy, with hands-on experience using tools such as Tableau, Power BI or equivalent to drive insight 

  • Proven experience in commercial tracking, forecasting and financial planning, including multiyear outlooks 

 

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. 

 

This is a place for you 

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment where everyone can thrive, learn and develop. 

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria through the Disability Confident Scheme. 

 

Ready to make an impact? Apply today! 

 
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Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Benefits that work for you

Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working. 

Benefits

Development and progression

With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

Development and progression

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Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers. 

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Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
 

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.