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Customer Journey Manager E

  • Salary range
    £61,344 - £68,160
  • Location
    Leeds, Bristol
  • End date
    Friday 27 March 2026
  • Job type
    Permanent
Apply now

Posted date

Posted 2 days ago

Job ID

153405

We're rebooting an icon and building the future of finance.

Find out why you should join us.

Agile Working Options

Job Share; Hybrid Working

Job description

Why should you join us? 

Get a rare and exciting opportunity to be part of something that, as we look back in four of five years, you could say ‘you were there.’ The chance to be integral to new business area and a new proposition that will better serve a set of customers we have today. 

We understand not everyone fits perfectly into one job profile. We support your aspirations and interests by exposing you to our diverse portfolio. 

The key responsibilities of the role: 

  • Independently understands the end-to-end customer journey(s). 

  • Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey. 

  • Works with limited supervision and lead on the creation and management of Customer Journey (e.g. Figma) and process maps (e.g. Visio). 

  • Continually evaluates the effectiveness of the journey from a customer and business perspective. 

  • Displays a continuous improvement mindset to their role. 

  • Coordinate cross functional alignment on journeys. 

  • Understand cross-functional context and build alignment as needed. 

  • Helps to maintain a constant pipeline of new ideas and optimisations that feed into a healthy backlog. 

  • Initiates and drives discovery around new propositions.  

Skills needed for this role: 

  • Customer Insights - Drawing valuable insights from data sources and reports, translating data into requirements and shares finding with the relevant team. Appreciates how customer needs evolve over time and uses this to develop a comprehensive view of different customer segments. 

  • Customer Centricity - Promoting the value of customer outcomes with team and peers and ensures work efforts to achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities. 

  • Critical Thinking - Using a systematic approach to derive the best solution, with awareness of biases. Explains and prioritises problems, and their possible solutions with colleagues and other stakeholders, even engaging in difficult conversations as required. Takes action to define, plan and implement, the best solution, setting up and leading a team as required. 

  • And you'll influence positively - demonstrating the right values and behaviours and encouraging this in team members. 

About working for us 

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. 

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. 

And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

Ready to start growing with purpose? 

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you! 
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Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Benefits that work for you

Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working. 

Benefits

Development and progression

With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

Development and progression

Our offices

Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers. 

Our offices

A talent community for you

Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
 

Join our talent community

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.