Regional Field Manager - Property Management - Lloyds Living

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a high-performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
• Act as a role model for Lloyds Living values and expected behaviours.
• Be able to motivate a field team through regular team and individual check-ins.

Customer Experience & Service Excellence

• Support your team to enhance the end-to-end customer journey, ensuring exceptional experiences across viewings, move-ins, inspections, and move-outs.
• Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and driving improvements.
• Ensure consistent delivery of a professional, customer-first approach across all touchpoints.

Operational Delivery & Performance

• Support your team to achieve their key metrics including Customer reviews, inspection completion, and data accuracy.
• Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.

Compliance, Risk & Governance

• Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
• Provide guidance on any issues following site inspections and support with timely resolutions.
• Act as the escalation point for operational risks, incidents, and complex cases.

Stakeholder Management

• Build and maintain strong relationships with internal stakeholders.
• Collaborate cross-functionally with central property management, asset management, and customer teams to deliver business objectives.
• Represent Lloyds Living professionally across your region.

Continuous Improvement & Growth

• Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
• Providing coaching and support to help team member grow.

Essential Skills & Experience

• Proven leadership experience within residential property management or within a lettings function.
• Passion for delivering exceptional customer service and building high-performing teams.
• Excellent communication and stakeholder engagement skills.
• Strong organisational and problem-solving abilities, with the ability to manage multiple priorities.
• Full UK driving licence and willingness to travel across the region.
• Resilient, proactive, and able to operate effectively in a fast-paced, evolving environment.

Desirable

• Experience managing Regional teams within the field.
• Knowledge of UK housing regulations, compliance, and health & safety requirements.
• Growth mindset with a focus on continuous improvement and innovation.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)