Engagement Consultant

About this opportunity

Could you help our home customers realise and protect their dreams?

As one of our Engagement Consultants you’ll be talking to a variety of existing and new to bank customers about their individual home journeys – whether they’re first time buyers, investors or looking to move/improve their home or reviewing their protection.

• You’ll be supporting customers with a wide variety of topics, this could be the early stages of buying their home and guiding them through our digital Home journeys to dealing with existing customer queries and helping customers post application, with our massive customer base no two journeys will be the same!

• You’ll get to really know them and provide the expert professional guidance to support their mortgage, protection and insurance needs.

• Your help will play a key role in how we, as a Group, support them with their varied and unique needs to achieve their home and financial aspirations.

• We’ll also support your development with an experienced team and manager to ensure your advice is always appropriate and keep your knowledge of policies and procedures up to date through regular coaching and training sessions.

This isn’t a Monday-Friday 9-5 role.
It’s a rewarding role that offers a great deal of flexibility - Working until 8pm as needed is necessary to be eligible for this role.

• FLEXIBLE MIXED -The start time of this shift will range from 8am to 12pm with the finish time ranging from 4pm to 8pm. This is a Monday to Friday shift pattern with a requirement to work 2 out of 8 Saturdays 9am to 4pm.

We provide a comprehensive induction programme followed by expert support from one of our Foundation coaches to ensure you are confident to meet the needs of our Home customers.  You’ll also get opportunities to develop new skills in new product areas and opportunities to advance or move across the Group.

About us

If you think all banks are the same, you’d be wrong. As the UK’s largest mortgage lender, we’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What are the key capabilities we looking for?

• Engage in Meaningful Conversations: Have insightful and inquisitive discussions with customers to truly understand their financial aspirations. Listen attentively to both their spoken and unspoken needs and build trust through engaging video meetings.

• Collaborative Teamwork: Embrace a 'one team' ethos by working seamlessly with partners and making referrals to the right colleagues or channels, ensuring customers receive comprehensive support.

• Digital & Human Touch: Be the friendly face of our digital offerings, guiding customers through their financial journey and providing support throughout their lifespan.

• Innovate & Improve: Challenge yourself and others to continuously improve how we support our customers. Embrace change, new ideas, and technology to enhance our services.

• Personal Development: Recognize your strengths and areas for growth. Be an active learner, committed to personal development and delivering the best for our customers.

• Passion for Wellbeing: Take ownership of your development goals, embrace diversity, and prioritize the wellbeing of both colleagues and customers.

• Customer-Centric Decisions: Ensure customers receive fair outcomes by adhering to our risk principles and making informed decisions that benefit customers, colleagues, and the Bank.

• Adapt & Thrive: Successfully navigate change, keeping customers at the heart of our business. Welcome feedback, share best practices, and continuously seek improvement.

We put you first, so you can put our customers first.

Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

• A generous pension contribution of up to 15%

• Annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• A range of wellbeing initiatives and generous parental leave policies

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.