Tax Operations Control Senior Manager

JOB TITLE:  Tax Operations Control Senior Manager

SALARY: £85,400pa to £100,500pa plus an extensive benefits package

LOCATIONS: Edinburgh, Leeds or Bristol

HOURS: Full-time/Part-time 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Why join us?

We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

About this role

The Operational Tax Control Senior Manager is a key role in bringing together deep control expertise, broad business partnering, and ownership of significant control and risk components. The role will provide authoritative analysis, evaluation and leadership of the IP&I Operational Tax control environment supporting senior customers, strengthening control design, addressing issues and ensuring the effective operation of the First Line of Defence.
The Control Office analyses, investigates and evaluates the control environment, providing insight and support to the implementation of the first line of defence model. It challenges and advises the business on how to mitigate and control risks in accordance with the risk appetite. This role may lead a team of control management professionals who support the design, optimisation, process mapping, testing and monitoring of the control environment.

The individual in this role will:

• Evaluate, develop and strengthen the Operational Tax control environment, providing insight and authoritative recommendations with short- and long-term business impact.

• Challenge and advise the business on risk mitigation in line with Group risk appetite, acting as a subject‑matter expert in Tax controls.

• Coordinate control design, optimisation, process mapping and testing to enhance control effectiveness.

• Develop and interpret policies and procedures ensuring consistent, compliant application across Operational Tax.

Additional responsibilities will include:

• Building and maintaining relationships with key internal customers, acting as a trusted business partner for Operational Tax.

• Monitoring assurance activity, ensuring strong audit trails and insightful reporting.

• Identifying and implementing improvements to existing practices, embedding preventative and detective controls.

• Use of data from diverse sources to analyse themes, understand root causes and assess business impact.

• Production of concise, insightful data summaries for governance forums and senior leaders.

• Application of data literacy, data visualisation, and data management capabilities in day‑to‑day decision-making.

• Lead or contribute to change initiatives, ensuring controls are designed, embedded and monitored throughout delivery cycles.

• Initiate, formulate and implement new business practices supporting broader Group transformation.

What we’re looking for?

• Experience in designing, implementing and maintaining operational tax control frameworks.

• A sound understanding of Pensions and Investment businesses.

• c.3 years of UK Tax, HMRC & regulatory experience.

• The ability to undertake formal governance reporting to local and Divisional Senior Management, in conjunction with Operations, Group Tax and Risk functions.

• You’ll have experience of major transformation initiatives from a business, legislative and regulatory perspective.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.​ ​We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.​ ​We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.​

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.