Director, Payments Products, Corporate & Institutional Banking (CIB)

JOB TITLE: Director, Payment Products, Corporate & Institutional Banking

LOCATION: London

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site.

What you’ll be doing:

Lloyds CIB Transaction Banking is central to how the UK’s largest corporates and institutions move money, manage liquidity, and adapt to the evolving payments landscape. This role combines client impact, commercial growth, and infrastructure transformation at a bank with the scale to shape the market, not just react to it.

We’re seeking a Payments Product Director with extensive experience with Payments and Receivables Products to drive innovation and commercial success. This role covers domestic and international clearing, digital enablement, and infrastructure choices that will determine how competitive CIB is for sophisticated institutional and corporate clients over the next five years.

The role requires someone who can operate across the full range: from shaping investment decisions with senior leadership, to partnering with platform and engineering teams on delivery and building credible propositions that win in a market where clients have real alternatives. You must also ensure alignment with regulatory requirements and compliance policies.

As Product Director you’ll work with a high energy team of product specialists, as well as key partners in other areas of the bank.

Key responsibilities will include:

• Build and implement our go to market strategy across suite of Payments products
• Build and evolve commercially compelling propositions backed by robust cases
• Drive revenue growth, particularly across our institutional client base, where the commercial opportunity is most significant
• Influence investment decisions and secure executive sponsorship for product change
• Represent the bank as a credible voice across regulated clients, fintechs, industry bodies, and the broader payments ecosystem
• Translate market, regulatory, and competitive developments into prioritised product roadmaps and investment cases
• Stay ahead of regulatory and structural change including scheme developments, open infrastructure, and digital innovation and translate that into product action
• Serve as the organisation’s subject matter expert on end‑to‑end payments, including clearing systems, SWIFT settlement, ISO 20022
• Partner with other Product teams, Coverage, Sales, Finance, Platforms, Engineers to shape and deliver strategic outcomes
• Support and mentor a high‑performing payments product team
• Set standards for product excellence, delivery rigor and client‑centric thinking
• Encourage a culture of structured analysis, strong communication and outcome‑focused delivery
• Ensure product activity adheres to bank’s risk frameworks and wider industry regulation
• Ensure governance, controls, documentation and reporting are maintained to the highest standard
• Identify and mitigate operational, financial, regulatory and technology risks associated with payments product development

What we’re looking for?

• A minimum of 10-15 years, extensive understanding of domestic and international payment systems, settlement models and industry standards (FPS, CHAPS, SEPA, SWIFT, ISO 20022)
• Strong experience in digital payments channels, including APIs and unattended host‑to‑host models
• Proven product leadership experience within payments, preferably for fintech or institutional banking clients
• Detailed understanding of the UK Regulatory Environment and general banking practices and their impact on client requirements
• Outstanding critical thinking, structured problem‑solving and analytical ability
• Strong communication and storytelling abilities, capable of clarifying complex technical concepts in straightforward and engaging manner
• Ability to influence senior stakeholders and navigate matrixed organisations
• Demonstrated ability to deliver through teams and drive cross‑functional alignment
• Strong interpersonal skills to manage diverse internal and external stakeholders
• Demonstrated ability to operate at pace, with ambiguity, and to create clarity where little exists
• High integrity, high standards and a strong sense of ownership

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We're one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Ready to make an impact? Apply today!