Senior Security Operator (Shift Worker)

• JOB TITLE: Senior Security Operator
• SALARY: £33,203
• LOCATION(S): Edinburgh
• HOURS: - Full time
• WORKING PATTERN: This role operates a 24/7 shift pattern working 12 hour shifts rotating between day and night shifts.

Join Our Team at the Physical Security Operations Centre!

Are you ambitious and passionate about making a difference while ensuring the safety of our colleagues, customers, and premises? If so, we have the perfect role for you!

At the Physical Security Operations Centre, we provide 24/7 support to colleagues across the Group, ensuring the safety of our people, customers, and premises. As a valued team member, you’ll bring your expertise in alarm monitoring and incident response to the forefront, while also playing a key role in providing support and guidance and delivering continuous improvement at pace.

About  this Opportunity

This role is based in our Physical Security Operations Centre, where you’ll be responsible for a diverse range of activities, including alarm monitoring, incident response, access control, governance, providing advice on security procedures, remotely fixing faults on security equipment, or getting an engineer out to fix the problem. Communication is key as you will be speaking to colleagues, suppliers, and the emergency services when responding to security incidents. You will also be involved in delivering change, maintaining quality assurance checks, and updating procedures.

Day-to-Day Responsibilities:

• Leading a team to deliver excellent service to our customers, providing feedback and guidance
• Monitoring alarms and being ready to respond to security incidents
• Remotely fixing faults on security equipment or coordinating with engineers to resolve issues

Providing support and guidance over the telephone and by email

• Understanding access control systems and processes
• Problem-solving and paying excellent attention to detail
• Reviewing and updating playbooks and undertaking quality checks
• Playing a vital role in delivering change at pace in an agile way
• Being proactive in your approach to personal development and learning

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Ambitious about growing their career in security operations
• Passionate about protecting others and doing the right thing
• Curious and proactive in identifying better ways of working
• Collaborative and confident in supporting change across the business

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Coaching and mentoring will be available, along with the opportunity to get involved in cross-team activities and learning and development. We're keen to hire someone with the right values and behaviours. Here are some of the behaviours we'd love to see:

• Providing fantastic customer service over the phone or online
• Being highly motivated, proactive, and driven to achieve individual and collective goals
• Establishing strong relationships with colleagues and suppliers
• Seeking ideas and opportunities for continuous improvement
• Having solid attention to detail
• Remaining calm and resilient in a busy environment, proactively identifying new/potential risks and responding to emerging priorities

How you approach your work is just as important as what you do and the prior experience you bring to the role. Trust is important to us, and we work flexibly in ways that mean we can each be at our best. We're looking for someone who has the skills for problem-solving and development with a good team ethic, providing simple and effective solutions.

So, if you're passionate about providing great service, want to protect our colleagues, customers, and premises, and can build great working collaborations, then this could be your next role!

(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)