People Partner - Consumer Relationships

JOB TITLE: People Partner

SALARY: £78,098 - £91,880

LOCATION(S): Bristol, Halifax. Edinburgh or Leeds

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

We have an exciting opportunity to join the Consumer Relationships (CR) People Partnering team, reporting to the People Transformation & Change Director.  The role will partner senior business leaders within Consumer Channels.

The CR business owns a deposits book of over £300bn and supports c. 25m retail customers and is leading the way in transforming the future of Consumer banking and designing the next generation of personalised experiences and propositions, while enhancing the Group’s digital and face to face experiences.

Consumer Channels is where our strategy meets customers—through the moments that matter across digital, telephony and face-to-face service. With around 12,000 colleagues, it is a fast-paced, high-impact part of Consumer Relationships, balancing great customer outcomes with simpler, smarter ways of working. The function is evolving quickly as customer behaviour changes and technology reshapes how we serve at scale, creating an exciting agenda across skills, operating model, leadership and colleague experience.

A day in the life of a People Partner in Consumer Channels is varied, fast paced and brilliantly close to the action. One moment you might be partnering the Consumer Channels leadership team on the people implications of a change in customer demand or channel strategy; the next you’ll be shaping a plan to build future-ready capability across digital, telephony and face-to-face service. You’ll use insight and data to help leaders make confident decisions on organisation design, workforce planning, culture and inclusion, talent and reward—always balancing pace, performance and colleague experience. Above all, you’ll spend time listening, challenging and coaching: building trusted relationships with senior leaders and working hand-in-hand with P&P colleagues across our Centres of Excellence to land practical, high-impact outcomes for customers and colleagues.

 As a People Partner, you have the opportunity to sit around the leadership table, working with both our business leaders and our colleagues in P&P and the wider Group to craft and deliver the People agenda.

What we need from you: 

• Excellent relationship management, influencing and coaching, developing trust through integrity and authenticity. 

• Excellent communication skills with ability to see the bigger picture, storytell and join the dots. 

• Innovative and good at problem solving. 

• Collaborative team member. 

• Ability to prioritise and focus on what matters. 

• Ability to interrogate and analyse multiple data sources to inform planning and decisions. 

• Organisational and industry awareness with a passion for bringing the outside in. 

• Expertise in core HR disciplines – and a track record of leading within senior teams.

Key responsibilities:

• Partner and challenge the Consumer Channels Executive team as their People Partner, translating business priorities into an actionable people plan and measurable outcomes, working closely with P&P Centres of Excellence.

• Support delivery of the Consumer Channels people strategy, aligned to the Consumer Relationships People Plan and Group People Plan—embedding Group purpose and values in how work gets done.

• Shape workforce and capability planning—using insight to inform demand/capacity, organisation design, role evolution and skills build across digital, telephony and face-to-face service.

• Land and embed change at pace—partnering with P&P colleagues to implement people initiatives, products and policy changes in a way that works for a customer-facing, operational environment.

• Evolve the operating model and ways of working to increase speed, reduce friction and improve colleague experience and productivity.

• Drive leadership effectiveness and performance through coaching, talent planning and team interventions that build high-performing, inclusive leadership teams.

• Collaborate across the Consumer Relationships People Partnering team to share best practice, improve how we work, and deliver joined-up outcomes across the CR agenda—embracing agile ways of working and continuously building confidence in AI learning and tools to increase effectiveness and impact.

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know

Our ways of working:

We support business teams across the UK and some occasional travel will be required.

We work on a hybrid basis with at least 40% of our time spent in the office.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch! We’d love to hear from you!