Tusker Driver Quotation & Retentions Manager - Watford

JOB TITLE: Driver Quotation & Retentions Manager

SALARY: £44,901

LOCATION(S): Watford

HOURS: Full-time

WORKING PATTERN: Hybrid working, informal requirement to be in the office at least 3 days a week, as their influence in person will be significant but flexible both ways, to be in more or less according to the needs of the individual and business.

About this Opportunity

Looking for an experienced Quotations & Driver Retentions Manager to lead and coordinate Retentions, New Business, and Cancellations teams. This role is important in driving operational excellence and achieving organisational objectives through effective leadership and collaboration. Our mission is to ensure the experience received, either at the start or in life are delivering a brilliant driver experience, through data and insights, responding to changing driver and customer needs whilst creating an extraordinary workplace for our colleagues.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information

What you’ll need

• Management & Decision-Making as well as guiding teams through complex customer interactions and operational challenges, ensuring timely and effective resolutions. Also keeping the teams motivated by Inspiring team leaders to maintain a customer-focused perspective, and high service standards, even during peak periods. Demonstrate appreciation and understanding of team concerns, building loyalty and driving swift resolutions.

• Communication & Interpersonal Skills by guiding and support to team leaders, ensuring alignment with business goals, including SLAs. Monitor performance metrics, by using reporting and data to implement strategies to optimise efficiency. Develop a positive, high-performance culture across all teams.

• Show adaptability and problem-solving by addressing technical issues, complaints, and business obstacles promptly with practical solutions. Uphold accountability and integrity openly. Own team performance and customer happiness.

• Collaboration and coordinate with team to achieve goals, communicate key messages from senior leadership, and ensure alignment.

• Manage priorities efficiently, attend meetings prepared, and ensure timely completion of business requests, with continuous improvement: Stay updated on industry trends and procedures, driving development and efficiency across the team.

• Handle customer complaints and internal disputes expertly, turning challenges into positive outcomes.

• Also support the Department Head through various unscheduled tasks, and strategic projects to improve efficiency, profitability, and productivity

• Adopt AI and data by using reporting to ensure we have facts to back up future strategies, direction and decision making.

And any experience of these would be really useful

• We encourage people from a diverse set of backgrounds, but we need to see the following as a minimum for consideration:

• In depth understanding of Salary Sacrifice products, Bik taxation and different VAT treatment is such schemes.

• Previous experience in customer service and telephone communication.

• A collaborative teammate, capable of proactive planning, problem-solving, and prioritising tasks efficiently.

• Ability to thrive in high-pressure situations while maintaining attention to detail.

• Strong organisational skills and a proactive attitude, with warm, enthusiastic demeanour with self-motivation.

• Experience in the Fleet or Salary Sacrifice sector.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?

Apply today.