Supply Chain Specialist - Lloyds Living Property Management

Overview/Role Purpose 

Acts as a senior subject‑matter expert within Lloyds Living Property Management (LLPM), owning delivery of critical components of the supply chain strategy required to support LLPM’s rapid portfolio growth. Provides authoritative commercial, operational and risk oversight, ensuring LLPM’s supply chain is safe, compliant, commercially optimised and capable of scaling at pace. Uses data, judgement and cross‑functional influence to shape policies, improve operational effectiveness, and uphold relevant regulatory and Group standards. 

Key Responsibilities 

• Lead the sourcing, onboarding, and management of new suppliers, with a particular focus on supporting LLPM’s growth and operational needs through deep engagement with FixFlo and their Contractor Marketplace. 
• Support the migration and integration of supplier management systems. 
• Drive ongoing service and cost optimisation, identifying opportunities for economies of scale as the business expands. 
• Support direct supplier renewals and contract management, ensuring efficient processes and robust change control (where required). 
• Deliver improvements in audit, compliance, and risk management, including data audits and business continuity planning for key partners. 
• Help develop and implement new supply chain standards, policies, and frameworks, including digitisation and self-serve tools for colleagues. 
• Collaborate with stakeholders across the business to ensure supply chain activities align with strategic objectives and regulatory requirements. 
• Support the transition away from legacy systems (e.g., ARIBA) and contribute to the development of new digital supply chain solutions. 
• Help promote commercial awareness and best practice sourcing across the business, including running training and awareness sessions. 
• Contribute to the development of transparent reporting and performance dashboards for supply chain activities. 
• Manage day-to-day relationships with property management service providers (e.g., cleaning, maintenance, compliance contractors) in line with the LLPM Contract Management Plan and Supplier Management Framework, ensuring consistent standards across a diverse and growing property portfolio. 
• Own governance processes for LLPM’s supply chain, ensuring compliance with evolving property safety regulations (e.g., Awaab’s Law, Renters Reform Act) and maintaining the ‘Golden Thread’ of building safety information. 
• Oversee supplier performance to maintain high customer service standards, proactively manage complaints, and ensure timely resolution to protect LLPM’s reputation. 
• Develop and track supplier KPIs and Management Information (MI), support rent review processes, and ensure actions are taken to maximise occupancy rates and minimise arrears. 
• Foster a culture of behavioural standards and knowledge sharing within LLPM, participating in Working Groups and Programme Committees to drive up customer satisfaction and operational excellence. 

Skills and Experience 

• Property Management Expertise – good understanding of the challenges in scaling property management operations, including compliance, customer service, and financial performance. 
• Organisation & Prioritisation – Ability to manage multiple priorities, act on clear instruction, meet deadlines, and deliver against LLPM’s Supplier Management Framework and Target Operating Model (TOM). 
• Stakeholder Management – Good at influencing and coordinating with colleagues, suppliers, and cross-functional teams, especially in the context of rapid portfolio growth and system migrations. 
• Attention to Detail – Diligent in maintaining supplier records, audits, and compliance actions, with a focus on risk identification and escalation. 
• Supplier Management – Experience in managing low-risk property management suppliers, driving service quality and compliance with LLPM’s MI/KPI standards. 
• Adaptability & Problem-Solving – Flexible and pragmatic in responding to regulatory changes, operational challenges, and agile delivery cycles (sprints). 
• Analytical & Inquisitive Mindset – Proactive in identifying and resolving issues in contracts, supplier performance, or compliance, using MI and Risk outputs. 
• Customer Focus – Committed to maintaining high customer service standards and managing complaints effectively as LLPM’s portfolio expands. 
• Digital Fluency – Confident using A.I. tools and digital platforms to enhance supplier management and reporting. 
• Collaboration & Conduct – Promotes behavioural standards and knowledge sharing, contributing to LLPM’s culture of continuous improvement. 
• Commercial Acumen - Skilled in commercial assessment, value‑for‑money evaluation, supplier challenge and negotiation. Able to identify opportunities for cost optimisation, model improvements and commercial risk mitigation. 
• Risk & Control Judgement - Operates confidently within risk frameworks; able to identify emerging risks and escalate appropriately.  Comfortable making decisions with material compliance or customer impact. 
• Data & Analytical Capability - Interprets MI and analytical outputs to shape decisions, interventions and performance strategies.  Establishes reporting standards and ensures data is robust, accurate and reliable. 

Key Personal Attributes 

• Visibility: Able to build strong relationships across the business and act as a visible ambassador for the Supply Chain team. 
• Drive: Demonstrates energy, initiative, and a proactive approach to problem-solving and continuous improvement. 
• Ownership: Takes responsibility for delivering results and driving projects to completion. 
• Judgement: Applies sound commercial, operational and risk‑based decision‑making. 
• Influence: Shapes decisions and behaviours across LLPM and the broader Lloyds Living organisation. 
• Flexibility: Comfortable working in a fast-paced, evolving environment and adapting to changing priorities. 
• Growth/aspiration: Hunger to grow in role with the business, and an aspiration to expand remit over time. 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.