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Actuarial Assistant Manager, Customer Solutions

  • Location
    Edinburgh
  • End date
    Friday 26 June 2026
  • Job type
    Permanent

Posted date

Posted 3 days ago

Job ID

158435

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Agile Working Options

Job Share; Reduced Hours; Flexibility in when hours are worked; Hybrid Working

Job description

JOB TITLE: Actuarial Assistant Manager, Customer Solutions

HOURS: Full Time (will consider reduced hours)

SALARY: Competitive package available

LOCATION: Edinburgh

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of our time, at our Edinburgh office.

Do you want to join a team where your expertise directly improves outcomes for customers across a range of insurance and pension products? Join our collaborative, Agile team where your technical skills will shape fair, accurate solutions and drive continuous improvement in how we put customers first.

What you’ll be doing:
As an Actuary in the Customer Solutions Lab, you'll play a key role in delivering good outcomes for customers by supporting the resolution of issues across a range of insurance and pension products. You’ll analyse data, design and run models to calculate redress and corrected policy positions, and provide expert input into customer treatment approaches. Working in an Agile project team, you’ll ensure calculations are accurate, well-controlled, and compliant with actuarial standards, while contributing to continuous improvement in how we deliver efficient, high-quality

What we’re looking for:

  • Qualified or partly-qualified Actuary.
  • Strong technical ability in analysing problems, determining solutions and specifying and building calculations.
  • Strong Excel modelling skills.
  • Pensions and or life assurance product knowledge
  • Experience working in an Agile project environment is beneficial

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.  
  

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

  

We also offer a wide-ranging benefits package, which includes:  

  • A generous pension contribution of up to 15%  
  • An annual performance-related bonus  
  • Share schemes including free shares  
  • Benefits you can adapt to your lifestyle, such as discounted shopping  
  • 28 days’ holiday, with bank holidays on top  
  • A range of wellbeing initiatives and generous parental leave policies    

Ready to make an impact? Apply today.  
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Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Benefits that work for you

Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working. 

Development and progression

With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

Our offices

Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers. 

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Join our talent community

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.