Head of Commercial Strategy

JOB TITLE: Head of Commercial Strategy

SALARY: Competitive* Will be discussed at interview stage

LOCATION(S): London and Bristol

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity:

This is a high-impact leadership role shaping the commercial strategy for our Business Banking segment.

You'll set direction on where we grow, how we invest, and how we deliver value for clients. Working closely with Product, Finance, Data and Digital, you’ll turn insight into a clear commercial plan, drive actions to achieve the plan, influence priority of investment decisions and track commercial outcomes against the plan.

If you enjoy combining strategy, data and commercial performance to drive growth at scale, this is a key role with real influence.

What you’ll be doing:

• Own the commercial strategy, plan and priorities for the Business Banking segment

• Own and track delivery of the commercial plan, including milestones, risks, actions and dependencies

• Partner with Finance and Product teams to manage P&L performance, revenue and profitability drivers

• Define priority sub-segments, sectors and growth opportunities using client and market insight, looking at client level profitability and lifetime value

• Lead needs-based segmentation to identify growth areas and priority sub-segments

• Shape and prioritise investment cases based on return, impact and feasibility

• Influence senior leaders and align teams to deliver growth while meeting risk and regulatory expectations

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Experience managing commercial performance within Financial Services, preferably in SME or commercial banking

• Strong commercial and financial acumen, including knowledge of balance sheet and non-balance-sheet income drivers, profitability and value creation, with experience in forecasting, commercial planning leading to prioritisation of actions and investment decisions.

• Strategic and commercial leadership, with the ability to influence enterprise-level strategy and translate it into clear, prioritised plans that deliver measurable commercial results

• Experience using client, market and financial insight to define sub-segments, measure customer level profitability and lifetime value.

• Confident using data and insight, fluent with AI-enabled financial analysis

• Proven ability to influence senior leaders and deliver outcomes in complex, matrixed and regulated environments

• Proven ability to build, lead and develop high-performing teams. Drives a strong performance culture focused on customer outcomes, sustainable growth, effective risk management, and inclusive talent development

• Actively promotes diversity and inclusion, while developing and progressing talent

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more.