Launching the UK’s first agentic AI financial assistant
With over 21 million mobile app customers, we recognise that the way people interact with their money has changed.
Our purpose and strategy
Our purpose is Helping Britain Prosper.
-
Who we are
- About the Group
-
Purpose and strategy
SustainabilitySustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Brands
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
-
Heritage
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
-
Sustainability
-
Our people
Health and wellbeingHealth and wellbeing
We put you first, so you can put our customers first.
-
Charities and communities
Our Foundations40 years of Foundations
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
- ESG policies and downloads
-
Our people
-
Investors
-
Annual report
Annual report highlights PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
-
Shareholder information
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Annual report
-
Careers
-
Our teams
Search for jobsTech and data roles
Build something that changes everything. Join us as we explore new ideas and technologies to reshape the world of finance.
-
Culture and inclusion
Read Dan's storyA life-long career in tech
Dan is a Lead Software Engineer in the Group's devices lab, with a lifelong career in app development and AI.
-
Brands
Our brands
Our brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
-
Our teams
- Contact
-
About the Group
About the Group collapsed
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
Sustainability
Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Brands
Brands collapsed
Our brands
Our brands
Lloyds Banking Group incorporates many household names.
-
Heritage
Heritage collapsed
Read the article
Who was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
-
Our people
Our people collapsed
Health and wellbeing
Health and wellbeing
We put you first, so you can put our customers first.
-
Charities and communities
Charities and communities collapsed
Our Foundations
40 years of Foundations
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
- ESG policies and downloads
-
Annual report
Annual report collapsed
Annual report highlights PDF, 15MB (opens in new tab)
Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
Financial calendar Financial calendar
Financial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
Our investment case
Why invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Our teams
Our teams collapsed
Search for jobs
Tech and data roles
Build something that changes everything. Join us as we explore new ideas and technologies to reshape the world of finance.
-
Culture and inclusion
Culture and inclusion collapsed
Read Dan's story
A life-long career in tech
Dan is a Lead Software Engineer in the Group's devices lab, with a lifelong career in app development and AI.
-
Brands
Brands collapsed
Our brands
Our brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
News and insight
The latest news, expertise and thought leadership from Lloyds Banking Group.
Top story
Why do women retire with less money than men?
18 Nov 2025 | Jill Henderson
Women face a 32% gender pension gap driven by career breaks, childcare responsibilities and lower investment confidence, but with practical steps and policy support this gap can be closed.
Latest press releases
17 November 2025 | Lloyds Banking Group
Lloyds Banking Group appoints John Langley as CEO of Corporate & Institutional Banking
7 November 2025 | Lloyds Banking Group
Lloyds Banking Group recognised as “Outstanding” in Euromoney’s Global Digital Banking Report
6 November 2025 | Lloyds Banking Group
Lloyds Banking Group unveils UK’s first multi-feature AI-powered financial assistant
Latest articles
Filter by topic
Dialogue with data: translating natural language into queries using AI
Discover how Lloyds Banking Group is transforming data interaction through Text-to-SQL and Generative AI. Learn about the technical milestones, evaluation frameworks, and semantic innovations driving conversational analytics and data democratisation across the organisation.
9 minutes
Responsible artificial intelligence: building trust and value at Lloyds Banking Group
Lloyds Banking Group’s responsible AI framework ensures rigorous testing, human oversight, and scenario planning to prevent harm, with real-world safeguards like escalation protocols for virtual assistants and fraud detection systems.
5 minutes
Accelerating GenAI innovation safely
Our Responsible AI team builds GenAI guardrails to ensure safe, values-led innovation through risk scoring and real-time monitoring.
5 minutes
PEGASUS: evaluation driven development for GenAI
Generative AI & Agentic AI success hinges on having the right model for the job, context engineering that feeds foundation models the right materials to reason, and evaluation to understand how well a model performs on specific task.
6 minutes
Popular stories
Lloyds Banking Group recognised as “Outstanding” in Euromoney’s Global Digital Banking Report
Lloyds Banking Group named “Outstanding” in Euromoney’s 2025 MarketMap of the world’s best digital banks, highlighting its leadership in digital and AI-driven banking.
Launching the UK’s first agentic AI financial assistant
6 Nov 2025 | Helen Bierton and Rohit Dhawan
With over 21 million mobile app customers, we recognise that the way people interact with their money has changed.
2025 Consumer Digital Index
The Consumer Digital Index is the UK’s largest study of digital and financial capability.
Now in its 10th year, we explore how people are responding and adapting to one of the most transformative technologies in the digital space – artificial intelligence.
Our 2025 highlights so far
What did we achieve in the first six months of the year?
Video | 45 secs
Ever wondered what a bank can do in six months? Take a quick look behind the scenes and see what we've been up to.
40 years of our charitable Foundations
This year marks 40 years of our charitable Foundations, founded in 1985 to provide vital support to small and local charities across the UK and Channel Islands, helping to tackle disadvantage in the communities that need it most. Since then, we’ve donated more than £800 million and supported nearly 70,000 small charities.
A brand new look
Alongside full year results we also rolled out our new branding across our corporate website, the final stage of a comprehensive brand refresh which began with the customer-facing Lloyds brand in Autumn 2024. Our new identity focuses on a digital-first, experience-led approach and includes a modernised colour palette, logo and tone of voice. A different look, fit for the future.
Retrofitting social homes
We partnered with Peabody on a £60 million loan agreement to retrofit thousands of social homes – the largest deal to date under the National Wealth Fund’s £1.3 billion social housing retrofit guarantee scheme.
The funding will enable Peabody to carry out energy efficiency upgrades such as the installation of heat pumps and solar panels, with the aim of delivering warmer, greener homes for social tenants while supporting the UK's broader net zero ambitions.
LinkedIn top company to work for
This year we were ranked second in the LinkedIn Top Companies financial services list, identified as one of the best workplaces to grow your career in the finance sector. And we agree: with hubs across the UK and a fast-paced, dynamic environment with unlimited opportunities, you can fast-forward your career with us.
Retirement insights
The 2025 Scottish Widows Retirement Report was published, offering a fresh perspective on the evolving retirement landscape in the UK. Now in its 21st year, the report provides a detailed analysis of people's financial aspirations and retirement plans, underscoring the importance of proactive retirement planning and financial empowerment.
More than just a bank account
In May we launched Lloyds Premier, a new bank account bringing together the best in financial perks and premium lifestyle services for people with income or assets over £100,000. This launch is a strategically important milestone in our growth ambitions for affluent customers – a part of the market where we’ve historically been under-represented.
Supporting sustainable farming
We teamed up with Soil Association Exchange and Finance Earth to launch a £1 million sustainable farming fund called Exchange Market. It rewards farmers for prioritising environmental outcomes in their businesses, bridging the financial gap for food producers and advancing the sustainability of the sector.
City Walks
More than 2,500 Lloyds Banking Group colleagues have taken part in our City Walks challenge, stepping up to walk a total of 37,000 miles in cities across the UK. So far we've raised over £266,000 for our partner charities Crisis and Simon Community Northern Ireland, working to end homelessness for good.