Addressing some of the social, economic and environmental challenges facing the UK was the foundation of our Helping Britain Prosper Plan.

Our plan

As part of Helping Britain Prosper, we embrace our responsibility to help address some of the social, economic and environmental challenges that the UK faces. We managed this through our Helping Britain Prosper Plan.

The Plan took us beyond business as usual and united the Group behind an inspiring set of objectives. Launched in 2014 and reviewed annually, the Plan focused on the areas where we believed we could make the biggest difference.

 

Our focus 2018 - 2020

We serve more than 25 million customers and over a million businesses, but we wanted to go beyond business as usual and help address the social, economic and environmental issues that matter most to Britain – environmental sustainability, finding a home, saving for later life, supporting businesses, building digital skills, championing diversity, tackling social disadvantage. Read more about our performance on our Helping Britain Prosper Plan.

Download

Our impact and performance in 2020

 
Launched in 2014 and reviewed annually, the Plan focused on the areas where we believed we could make the biggest difference. We had specific targets across seven key themes aligned to our three year Group strategy ending in 2020.
 
In 2020 we achieved 17 of our 22 targets.  
 


Helping people in Britain to get their first home

£39.7bn

in lending to first time buyers since 2018.

 




Tackling social disadvantage across Britain

2,787

charities supported, one of the largest corporate donors in the UK in 2020.
 





Helping transition to a sustainable low carbon economy

We are committed to working with customers, government and the market to help reduce the carbon emissions we finance by more than

50%

by 2030, on the path to net zero by 2050, or sooner.
 




Supporting businesses to start up and grow

Helped over

265,000

new businesses to start up, and increased net lending to start ups, SMEs and Mid Market customers to more than £6 billion since 2018.