Our purpose and strategy
Our purpose is Helping Britain Prosper.
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Who we are
- About the Group
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Purpose and strategy
SustainabilitySustainability
We have an important role to play in creating a more sustainable and inclusive future.
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Brands
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
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Heritage
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
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Sustainability
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Our people
Our benefitsOur benefits
We put you first, so you can put our customers first.
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Charities and communities
Our Foundations40 years of Foundations
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
- ESG policies and downloads
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Our people
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Investors
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Annual report
Annual report highlights PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
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Investor news
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
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Shareholder information
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
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Annual report
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Careers
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Why join us?
Explore our officesWhere we are
With hubs across the UK, there's a place for you.
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Where we are
Explore our Leeds officeLeeds
We're searching for the best talent to join us in Leeds.
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Our teams
Search for jobsTech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
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Brands
Our brandsOur brands
Working with us gives you access to some of the UK’s household brands.
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Why join us?
- Contact
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About the Group
About the Group collapsed
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
Sustainability
Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Brands
Brands collapsed
Our brands
Our brands
Lloyds Banking Group incorporates many household names.
-
Heritage
Heritage collapsed
Read the article
Who was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
-
Our people
Our people collapsed
Our benefits
Our benefits
We put you first, so you can put our customers first.
-
Charities and communities
Charities and communities collapsed
Our Foundations
40 years of Foundations
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
- ESG policies and downloads
-
Annual report
Annual report collapsed
Annual report highlights PDF, 15MB (opens in new tab)
Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
Financial calendar Financial calendar
Financial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
Our investment case
Why invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Why join us?
Why join us? collapsed
Explore our offices
Where we are
With hubs across the UK, there's a place for you.
-
Where we are
Where we are collapsed
Explore our Leeds office
Leeds
We're searching for the best talent to join us in Leeds.
-
Our teams
Our teams collapsed
Search for jobs
Tech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
-
Brands
Brands collapsed
Our brands
Our brands
Working with us gives you access to some of the UK’s household brands.
- About applying
- Early careers
- Search jobs
End date
Thursday 25 December 2025Salary range
£65,385 - £72,650We're rebooting an icon and building the future of finance.
Find out why you should join us.
Agile Working Options
Job Share; Hybrid WorkingJob description
JOB TITLE: Senior Technical Application Service Specialist
SALARY: £65,385 – £79,915
LOCATION: Bristol
HOURS: Full-time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.
ABOUT THIS OPPORTUNITY
Are you passionate about driving technical excellence and ensuring mission-critical systems operate at peak performance? Join our Customer Decisioning Lab as a Senior Technical Application Service Specialist, where you’ll take ownership of the resilience and reliability of our Pega Customer Decision Hub (CDH) platform. This is a senior role with significant influence on strategy, engineering practices, and operational standards, ensuring our technology underpins exceptional customer experiences.
WHAT YOU’LL BE DOING
In this role, you’ll:
Lead the design and development of advanced dashboards to monitor application health, performance, and key business metrics, ensuring actionable insights for leadership teams.
Shape and embed Site Reliability Engineering (SRE) principles across the platform, driving improvements in reliability, scalability, and incident response.
Champion automation initiatives for monitoring, alerting, and reporting to enhance observability and reduce operational overhead.
Act as a trusted technical advisor, collaborating with engineering, operations, and business stakeholders to influence strategic decisions and ensure platform stability.
Analyse complex performance trends, providing recommendations that inform capacity planning, disaster recovery strategies, and compliance adherence.
Mentor and guide junior team members, fostering a culture of continuous improvement and technical excellence.
WHAT YOU’LL NEED
Extensive experience in building and optimising dashboards using tools such as Pega, Grafana, Kibana, or similar.
Deep understanding of SRE principles, including reliability engineering, monitoring, and incident management at scale.
Advanced proficiency in SQL and data visualisation techniques.
Proven ability to lead technical initiatives and influence cross-functional teams.
Exceptional problem-solving, analytical, and communication skills, with the ability to translate technical insights into business value.
It would be advantageous if you also bring:
Expertise in Pega CDH or similar decisioning platforms.
Experience in automation and scripting for monitoring and reporting.
Familiarity with cloud-based environments and modern DevOps practices.
ABOUT WORKING FOR US
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re investing in cutting-edge technologies, modern workplaces, and our people to make our Group a great place for everyone—including you.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
WHAT WE OFFER
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, plus bank holidays
A range of wellbeing initiatives and generous parental leave policies
Ready to lead with purpose and make a real impact? Apply today.
Benefits that work for you
Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working.
Development and progression
With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.
Our offices
Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers.
A talent community for you
Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
