Our purpose and strategy
Our purpose is Helping Britain Prosper.
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Who we are
- About the Group
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Purpose and strategy
SustainabilitySustainability
We have an important role to play in creating a more sustainable and inclusive future.
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Heritage
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
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Sustainability
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Climate and nature
Sustainability reportSustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
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Our people
Our benefitsOur benefits
We put you first, so you can put our customers first.
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Charities and communities
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
- Sustainability policies and information
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Climate and nature
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Investors
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Annual report
Annual report2025 annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
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Investor news
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
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Shareholder information
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
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Annual report
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Careers
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Why join us?
Explore our officesWhere we are
With hubs across the UK, there's a place for you.
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Where we are
Explore our Leeds officeLeeds
We're searching for the best talent to join us in Leeds.
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Our teams
Search for jobsTech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
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Brands
Our brandsOur brands
Working with us gives you access to some of the UK’s household brands.
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Why join us?
- Contact
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About the Group
About the Group collapsed
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
Sustainability
Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Heritage
Heritage collapsed
Read the article
Who was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
-
Climate and nature
Climate and nature collapsed
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
-
Our people
Our people collapsed
Our benefits
Our benefits
We put you first, so you can put our customers first.
-
Charities and communities
Charities and communities collapsed
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
- Sustainability policies and information
-
Annual report
Annual report collapsed
Annual report
2025 annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
Financial calendar Financial calendar
Financial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
Our investment case
Why invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Why join us?
Why join us? collapsed
Explore our offices
Where we are
With hubs across the UK, there's a place for you.
-
Where we are
Where we are collapsed
Explore our Leeds office
Leeds
We're searching for the best talent to join us in Leeds.
-
Our teams
Our teams collapsed
Search for jobs
Tech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
-
Brands
Brands collapsed
Our brands
Our brands
Working with us gives you access to some of the UK’s household brands.
- About applying
- Early careers
- Search jobs
Team Leader – Scottish Widows 12 month FTC/Secondment
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Salary range£39,825 - £44,250
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LocationEdinburgh
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End dateMonday 02 March 2026
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Job typeFixed Term Contract (Fixed Term)
Posted date
Posted 2 days agoJob ID
145597We're rebooting an icon and building the future of finance.
Find out why you should join us.
Agile Working Options
Job Share; Hybrid WorkingJob description
JOB TITLE: Team Leader (Retirements) - Scottish Widows
LOCATIONS: Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.
About the opportunity
Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!
This role is based in our Retirements Team and we’re currently looking for an enthusiastic and driven people leaders to join our team. We're looking for someone to further embed our strong culture of trusting colleagues to do the right thing for our customers.
You’ll promote and lead initiatives to enhance our ways of working and support everyone to bring their best self to work every single day.
You'll lead, support and encourage the team to deliver excellent customer service and achieve high standards of accuracy, whilst also supporting the Senior Leadership Team and being pro-active in identify risks and resolving issues.
This is an excellent opportunity for a highly motivated, versatile and bold individual to take a pivotal role in the success of this team. It is a varied and exciting role that involves managing resources, performance and colleague wellbeing, whilst supporting in shaping the future course of our operation.
With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the Insurance, Pensions and Investments business to meet the ever changing needs of our customers every day.
What you’ll need
The skills to lead, coach and role model a blended Customer Service Telephony and Administration team, whilst showcasing personal development and championing the group values.
You’ll have the ability to identify improvement opportunities for existing processes, systems and procedures to improve customer experience whilst embracing curiosity and innovation to simplify the way we do things.
You’ll take ownership of risk by proactively identifying and promptly call out opportunities to improve our control environment to ensure all customers receive fair outcomes.
You’ll create an engaging environment and positively influence our culture by seeking feedback and recognising colleagues for their contribution.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a
disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey!
Benefits that work for you
Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working.
Development and progression
With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.
Our offices
Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers.
A talent community for you
Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
