Performance Analytics Senior Analyst - 12 Month FTC

JOB TITLE:  Performance Analytics Senior Analyst (12 Month FTC)

SALARY: £40,824 - £45,360

LOCATION(S): Chester, Leeds, Newport/Cardiff

HOURS: Full Time 

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What you’ll be doing

We support customers to achieve their aspirations with unsecured personal loans and help them understand their affordability through innovative customer experiences. We're a fun, dynamic and fast paced team who are at the forefront of leading the way for customers & colleagues in transforming & digitising the Retail Bank for Lloyds Banking Group.

We’re offering you the unique opportunity to influence the strategic direction of the UKs largest consumer finance provider.  You’ll be responsible for developing insights to optimise our performance across our four brands – Lloyds, Halifax, BoS and MBNA – and via our own and third-party digital channels, delivering fair value for customers and ensuring responsible lending within risk appetite.

Our Performance Analytics team delivers high quality data and analytics capabilities to support and shape the commercial performance and strategic objectives of the Loans business. As a Performance Analytics Senior Analyst , you’ll provide actional insight to optimise our commercial performance, pricing and proposition development and customer loan demand within our channels and journeys.

• Designing, building, and maintaining high-quality analytics and reporting solutions that support smarter decisions and better colleague experiences.

• Leading the design, build, and maintenance of databases and data warehouses for efficient storage and retrieval of structured and unstructured data.

• Build and maintenance of pipelines for processing and transforming raw data into formats that are suitable for modelling, analytics and reporting.

• Champion data quality, governance, and responsible data use, ensuring outputs are reliable, ethical, and aligned with regulatory standards.

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for?

• A minimum 3 years in data science, analytics, Agentic AI, machine learning or modelling is essential

• Technical & Analytical Expertise:  Proficiency in data analysis, customer analytics, building and validating models for forecasting, pricing, and segmentation and visualisation tools (e.g. Agentic AI, Machine Learning, Python, SQL, SAS, Power BI, Tableau) and experience with cloud-based data platforms (e.g. GCP native tools) providing actionable insight and analytics for the business.

• Strong People Focus and interpersonal Skills: You’ll inspire and empower an inclusive team

• Critical Thinking & Commercial Acumen: Leading the team to maximise commercial performance, with a clear understanding of financial metrics and performance drivers. commercial opportunities that align with customer needs and business goals.

• Intellectually & Analytically Curious: Unafraid to challenge the status quo, have an intellectually curious outlook

• Data Insights and Storytelling: Apply product led thinking to reporting and analytics initiatives, ensuring solutions are user centric, iterative, and aligned to evolving business needs.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to make an impact? Apply today.