Our purpose and strategy
Our purpose is Helping Britain Prosper.
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Who we are
- About the Group
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Purpose and strategy
SustainabilitySustainability
We have an important role to play in creating a more sustainable and inclusive future.
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Heritage
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
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Sustainability
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Climate and nature
Sustainability reportSustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
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Our people
Our benefitsOur benefits
We put you first, so you can put our customers first.
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Charities and communities
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
- Sustainability policies and information
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Climate and nature
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Investors
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Annual report
Annual report2025 annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
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Investor news
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
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Shareholder information
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
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Annual report
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Careers
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Why join us?
Explore our officesWhere we are
With hubs across the UK, there's a place for you.
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Where we are
Explore our Leeds officeLeeds
We're searching for the best talent to join us in Leeds.
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Our teams
Search for jobsTech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
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Brands
Our brandsOur brands
Working with us gives you access to some of the UK’s household brands.
- About applying
- Early careers
- Search jobs
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Why join us?
- Contact
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About the Group
About the Group collapsed
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
Sustainability
Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Heritage
Heritage collapsed
Read the article
Who was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
-
Climate and nature
Climate and nature collapsed
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
-
Our people
Our people collapsed
Our benefits
Our benefits
We put you first, so you can put our customers first.
-
Charities and communities
Charities and communities collapsed
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
- Sustainability policies and information
-
Annual report
Annual report collapsed
Annual report
2025 annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
Financial calendar Financial calendar
Financial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
Our investment case
Why invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Why join us?
Why join us? collapsed
Explore our offices
Where we are
With hubs across the UK, there's a place for you.
-
Where we are
Where we are collapsed
Explore our Leeds office
Leeds
We're searching for the best talent to join us in Leeds.
-
Our teams
Our teams collapsed
Search for jobs
Tech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
-
Brands
Brands collapsed
Our brands
Our brands
Working with us gives you access to some of the UK’s household brands.
- About applying
- Early careers
- Search jobs
End date
Wednesday 04 March 2026Salary range
£67,023 - £74,470We're rebooting an icon and building the future of finance.
Find out why you should join us.
Agile Working Options
Job Share; Hybrid WorkingJob description
JOB TITLE: Technical Application Service Specialist
LOCATION(S): Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in the above office
About this opportunity
Within our ECP Service team, the Senior Technical Application Service specialist is an operational leader who leads all aspects of the availability of our systems and the service provided to our customers. In this role you will represent the Lead Technical Application Service specialist, implementing service principles and standards, to ensure the Technical Recovery Bridge team maintains an outstanding level of service across the group.
This role covers a shift working pattern with 12-hour shifts scheduled Monday to Friday from 7am to 3pm, 9am to 5pm and 11am to 7pm. Outside of those hours you will be expected to provide an On Call capability on a rota. That will ensure we have a 24 x 7hrs and 365 days a year capability. Within ECP, we look after 100+ applications hosted on a variety of technologies; this role will be expected to have good knowledge of Microservice/Unix and Mainframe operating systems. To be familiar with ECP and Payments Industry would be an advantage.
What you'll do
Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment.
A good understanding of ITIL processes, especially Incident, Problem and Change.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Have the ability to function as the main point of contact, oversee, and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.
You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.
An initiative-taker with an organised and methodical approach to problem-solving and an adaptive person with an inherent ability to understand complex technology solutions.
Coordinate and influence platform Labs through problem management efforts to identify root causes and implement permanent fixes.
Maintain and improve runbooks, support documentation, and operational procedures.
Lead daily standups and operational reviews ensuring team alignment and service transparency.
Ensure alignment with service level agreements, performance indicators, and compliance requirements.
Drive service improvement initiatives including automation, monitoring, and alerting.
Mentor and develop team members, fostering a collaborative and customer-focused culture.
Explore patterns in incident data to identify risks and mitigation strategies.
What you'll need
A familiarity with incident management and business continuity software i.e. Service Now, Dynatrace, Splunk.
Demonstrable experience in leading recovery teams in fast-paced situations.
ITIL Foundation certification.
Exposure to Agile, Devops or SRE.
Knowledge of OCP, GCP and Azure cloud platforms.
Experience with Dynatrace, Splunk, and modern observability tools.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
Benefits that work for you
Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working.
Development and progression
With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.
Our offices
Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers.
A talent community for you
Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
