Commercial Manager, Chief Customer & Digital Office

JOB TITLE: Commercial Manager, Chief Customer & Digital Office

LOCATIONS:  Edinburgh or Leeds

SALARY: £59,850 to £66,500

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites

About the Role

In the Chief Customer & Digital Office (CCDO) we are passionate about transforming how we engage with our customers, advisers, and colleagues. We are focused on developing new innovative digital propositions that are tackling some of the big UK gaps, where people are not saving enough for their future or protecting what’s important.
Do you have a keen attention to detail and a passion to drive commercial performance? Are you a confident communicator whose comfortable at challenging and influencing across all levels? Can you build strategic plans, while making the complex simple?

If so, we have the perfect opportunity for you! We are hiring a Commercial Manager for our Chief Customer & Digital Office Trading & Performance team. This team works across our Insurance, Pensions & Investments (IP&I) division and wider organisation.

As a Commercial Manager, you will lead the work of crafting and monitoring our commercial plans and performance. This covers products distributed through the Scottish Widows app, public site, and retail channels. You will be a strategic problem solver with deep commercial foresight working with various partners across the organisation to create comprehensive plans that support our purpose of Helping Britain Prosper.

This is a fast-paced and varied environment. You will own the commercial strategies across some key channels. You will also be responsible for reporting current performance and coordinating the re-forecasting process. Responsibilities include playing a key role in identifying growth opportunities, cost savings, surfacing customer needs, and ensuring our propositions are optimised to deliver against strategic priorities.

What you’ll be doing

Strategic Commercial Development

• Define and own commercial strategies, ensuring alignment with Group objectives and customer needs.

• Compose and deliver commercial plans across key product areas including pension pot consolidation, protection, and investment solutions. Be accountable for Monthly Board Reporting & commentary inputs on behalf of CCDO.

• Partner with Consumer Relationships, Product, and Distribution teams to surface and advocate IPI products that improve customer and business outcomes.

• Support with strategic projects across CCDO & IPI that help drive customer and commercial outcomes

Performance & Value Delivery

• Own and drive performance frameworks that track delivery against strategic outcomes, ensuring transparency and accountability.

• Lead commercial reviews and deep dives, surfacing insights that advise strategic choices and unlock value.

• Translate sophisticated data into actionable recommendations for senior partners.

• Surface and create digital data that can be used for continuous optimisation and customer insight.

Partner Influence & Collaboration

• Build positive relationships across CCDO, Finance, Product, and Transformation teams to align commercial priorities and drive joined-up delivery.

• Represent the function at various forums, providing challenge, insight, and strategic.

• Partner with Group Finance and Strategy to ensure alignment of commercial plans with IP&I objectives.

• Governance & Risk Management.

• Ensure commercial decisions are underpinned by robust governance, risk management, and regulatory compliance.

• Proactively identify and mitigate risks to delivery, ensuring resilience and sustainability of outcomes.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• Deep understanding of performance frameworks, investment governance, and value tracking.

• Proven experience operating at a senior level in a commercial, performance, or transformation-focused role.

• Strong financial and commercially savvy, with the ability to interpret sophisticated data and drive actionable insight.

• Exceptional stakeholder management and influencing skills, with experience engaging at executive levels.

• Demonstrable success in leading cross-functional initiatives and delivering measurable outcomes.

• Ability to lead through ambiguity, challenge constructively, and drive strategic transparency.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!