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Technical Application Service Specialist

  • Posted 5 days ago
  • Permanent
  • 148355
  • Dundee, Edinburgh
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End date

Thursday 01 January 2026

Salary range

£44,901 - £49,890

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Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: Technical Application Service Specialist

SALARY: £43,803 - £53,537

LOCATION: Dundee
HOURS: Full Time – 35 hours per week
WORKING PATTERN: Hybrid – at least two days per week, or 40% of your time, in our Dundee office

Are you passionate about technology and service excellence? We’re looking for a Technical Application Service Specialist (TASS) to join our Shared Services Lab, where you’ll play a critical role in maintaining IT service stability and driving improvements across our operations.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a real impact on service reliability and resilience.

What you’ll do:

  • Act as a subject matter expert, resolving complex service issues and managing escalations.

  • Lead recovery efforts during incidents and outages, ensuring minimal disruption.

  • Drive continuous improvement by identifying gaps in service delivery and implementing solutions.

  • Apply Site Reliability Engineering principles, using automation and software tools to improve system stability. Monitor, troubleshoot, and resolve technical issues across a range of technologies.

What we’re looking for:

Essential skills and experience:

  • Strong background in IT Operations or Service Management within a support environment.

  • Solid understanding of ITIL processes (Incident, Problem, Change).

  • Ability to manage incidents under pressure, ensuring timely resolution and clear communication.

  • Excellent problem-solving skills with a methodical approach.

  • Strong communication and interpersonal skills, able to engage with technical and non-technical stakeholders.

  • Experience maintaining technical documentation and operational procedures.

What will make you stand out:

While the above skills are important, we’re particularly keen to hear from candidates with experience in the following areas:

  • Microsoft SQL Server (including T-SQL and SSIS) and debugging SSRS reports.

  • Working with Azure services (Data Factory, Key Vault, SQL, Storage, Cosmos DB, DevOps).

  • REST API integrations (JSON, XML) and automation opportunities.

  • Knowledge of certificate management and mTLS authentication.

  • Familiarity with financial products (GIA, ISA, SIPP) and regulatory frameworks.

  • Dynatrace monitoring and FNZ Wrap Platform experience.

  • Understanding of secure file transfer protocols (SFTP) and encryption standards.

What we offer:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, plus bank holidays

  • A range of wellbeing initiatives and generous parental leave policies

Why join us?

You’ll be part of a collaborative team that values innovation, resilience, and continuous improvement. We offer a hybrid working model, competitive benefits, and the chance to work on critical systems that underpin our business.

Ready to make an impact? Apply today and help us shape the future of IT service delivery.
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Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Think all banks are the same? You'd be wrong.

We're a fast paced, forward thinking business that's shaping finance as a force for good.
A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

Benefits that work for you

Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working. 

Benefits

Development and progression

With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

Development and progression

Our offices

Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers. 

Our offices

A talent community for you

Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
 

Join our talent community

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.