Technical Application Support Specialist (TASS)

Key responsibilities include:

· Reliability & Performance Management: Design, implement and own the SLOs for critical platform services. Monitor system health, manage error budgets, and drive improvements in Mean Time to Failure (MTTF) and Mean Time to Recovery (MTTR).

· Incident & Problem Management: Lead incident response and post-mortem analysis. Ensure root cause identification and long-term remediation strategies are implemented.

· Platform Advocacy & Collaboration: Champion SRE principles across Segments & Propositions Lab. Collaborate with Lab Product Owners, Engineering Leads, and application teams to embed reliability into design and delivery.

· Technical Leadership: Provide technical oversight across cloud infrastructure, CI/CD pipelines, observability tooling, and automation frameworks. Guide engineers in adopting scalable and resilient solutions.

· Continuous Improvement: Identify and implement improvements in deployment, monitoring, and alerting processes. Drive automation to reduce toil and improve operational efficiency.

· Governance & Compliance: Ensure platform services adhere to internal risk, security, and compliance standards. Support audit and regulatory reporting requirements.

What you’ll need

· Strong understanding of coding language IRIS/MUMPS

· Proficient in .NET, SQL & React

· Strong understanding of SRE & DevOps, including experience of Infrastructure as Code and CI/CD pipelines using tools such as Azure DevOps, Terraform, or Jenkins.

· Any Programming language experience

· SRE mentality (SLI, SLO & SLA) using Observability, Logging, Monitoring & Alerting (Dynatrace)

· Proficient in the following tooling – Dynatrace, Splunk, SRE GCP & Cloud Observability.

· Ideally coming from a software engineering or scripting skill background and have moved into SRE/DevOps while gaining a wider understanding of application ecosystems.

· Knowledge of GCP and Azure cloud platforms.

· Experience in identifying toil and design automated solutions to remove it.

· leading a team, mentoring, coaching, and developing peers across the teams in the lab, while the other major part of the role will be acting as a completely hands-on DevOps/SRE to lead by example.

· Maintain, support & improve our cloud infrastructure in a specific technical area

· Investigate, fix and remove service issues with an engineering mindset. Identify ways in which to improve observability continuously.

· Lead incident post-mortems

· Support building a strong team by mentoring early career engineers to advance technical skills

Desirable:

· Can independently design, implement, manage and optimise cloud orchestrations and are proficient in using orchestrations tools such as Jenkins, GitHub, and Harness.

· Experience of developing for, or administrating Kubernetes clusters in a production environment

· A strong understanding of Cloud security and networking

· Technical architecture and Microservice design principles.

Location and Hybrid working

The role is based in Birmingham with some travel to the other lab locations. You should expect to be in office at least two days per week with home-working available for the remaining days

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

· A generous pension contribution of up to 15%

· An annual performance-related bonus

· Share schemes including free shares.

· Benefits you can adapt to your lifestyle, such as discounted shopping.

· Generous holiday allowance, with bank holidays on top

· A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.