Head of Commercial Performance, BCB

JOB TITLE: Head of Commercial Performance, BCB

LOCATIONS: Birmingham / Bristol / Edinburgh / Leeds / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

We’re looking for a Head of Commercial Performance to lead strategy and drive excellence across Business & Commercial Banking (BCB). You’ll design and continually improve the performance framework that enables outstanding sales performance & success in SME, Mid Corporate (MC), and Business Banking (BB) segments.

Your work will align BCB scorecards, board-level metrics, Group Finance priorities, and Executive Leadership goals - connecting day-to-day activity with long-term ambition.

As a Senior Leader, you'll lead a team of around 80 colleagues within Commercial Performance & Enablement (CP&E), shaping how BCB defines, delivers, and communicates its performance story.

You’ll own the core lead indicators that guide the BCB operating plan and trading performance, providing a complete, end-to-end view that empowers confident decision-making. Acting as a key link between front-line sales, product, channel, and Finance teams, you’ll champion growth, operational effectiveness, and data-driven insight.

You’ll also lead the development of future-ready data capabilities, using innovative technologies such as Generative Business Intelligence (Gen BI) to deliver intuitive, accessible insights that strengthen strategic decisions. By combining strategic leadership with advanced data capabilities, you’ll play a pivotal role in shaping the future of BCB performance!

Key Accountabilities

• Design and maintain the performance system for SME, MC, and BB segments.

• Align scorecards and metrics with organisational priorities.

• Lead data and insight frameworks using tools and emerging tech including automation.

• Own executive reporting, dashboards, and management information.

• Monitor performance trends and lead interventions.

• Drive collaboration across Coverage, Finance, Product, and Operations.

• Champion process improvement and contribute to strategic programmes.

• Lead the Performance Support Team for SME Coverage and onboarding projects.

What You’ll Need

Your application will have demonstrable experience of the following:

• Commercial Awareness & Critical Thinking – Connect performance insights to customer growth productivity and cost optimisation

• Insight-Led Decision-Making: Skilled in using data to shape decisions, asking the right questions to help leaders understand the drivers behind performance.

• Data & Analytical Approach – Understand the journey from source data to visualisation and insight.

• Tech-savvy – Confident with Power BI, Excel, and automation tools (Gen-BI)

• Inclusive Leadership – Build high-performing, diverse teams and develop talent.

• Risk Ownership & Governance –Strong ownership of risk and controls, ensuring reporting accuracy and compliance.

• Exceptional Communication Skills– Simplify complexity for different audiences.

• Attention to Detail – Deliver high quality accurate outputs for executive review.

• Collaborative Partner: Skilled at building relationships across various business units and teams across the Group

• Process Improvement Expertise – Use digital tools for process mapping and transformation to enhance efficiency and customer experience.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. 🚀