Operational Resilience Manager (Band E), Business Continuity

Job Title: Operational Resilience Manager

Salary: £65,385 – £72,650
Location: Glasgow, Edinburgh, Manchester, Leeds, Birmingham or Bristol
Hours: Full-time (35 hours per week)
Working Pattern: Hybrid – at least two days per week (or 40% of your time) in one of the offices listed above

Why this role matters

At Lloyds Banking Group, we’re committed to putting customers at the heart of everything we do, driven by our purpose to Help Britain Prosper. Operational disruption is inevitable – but how we prepare and respond makes all the difference.

As part of our Group Operational Resilience team, you’ll play a pivotal role in safeguarding customers, colleagues, and communities by helping the Group anticipate, respond, recover, and learn from disruption. This is your chance to make a real impact, collaborate across the organisation, and help build a stronger, more resilient future for all.

What you’ll do

• Shape the Future of Resilience: Continuously strengthen our Business Continuity (BC) framework, aligning with regulations, global standards, and Group policy.

• Integrate and Align: Ensure BC policies and operating models fit seamlessly with Group-wide standards, defining clear roles and accountability.

• Partner with the Business: Support business units to improve plan quality, data integrity, and usability of continuity plans. Prepare and present impactful reports to senior stakeholders.

• Enhance Tools and Insight: Drive adoption of BC tools (e.g., Fusion, ServiceNow) and develop MI capabilities for visibility and performance tracking.

• Test and Improve: Design and deliver scenario exercises, identify gaps, and implement improvements through actionable reporting.

• Educate and Influence: Lead BC awareness and training, providing clear, impactful updates to senior stakeholders and governance forums.

What we’re looking for

Essential skills and experience:

• Recognised Business Continuity qualification (e.g., BCI Certificate) or equivalent experience.

• Strong understanding of ISO 22301:2019, SS1/21, SYSC 15A, and ability to translate requirements into practical solutions.

• Proven experience delivering resilience in complex organisations.

• Excellent analytical and problem-solving skills, with data literacy and critical thinking.

• Ability to influence and collaborate effectively across functions and senior levels.

• Strong communication skills and agility to manage multiple priorities under pressure.

• Familiarity with BC platforms (e.g., Fusion, ServiceNow) and awareness of emerging technologies, including AI concepts.

What will make you stand out

• A thought leader who can draw on industry knowledge to deliver innovative continuity solutions.

• Experience designing and delivering scenario exercises and resilience testing.

• Ability to develop MI capabilities and reporting for senior stakeholders.

• A proactive approach to embedding resilience and driving continuous improvement.

• An enthusiastic and passionate individual who is committed to collaboratively delivering best in class business continuity for our internal and external customers.

Why join us?

We’re not just another bank. We’re shaping finance as a force for good – empowering our people to innovate, explore possibilities, and grow with purpose.

We offer:

• A generous pension contribution of up to 15%

• Annual performance-related bonus

• Share schemes including free shares

• 30 days’ holiday plus bank holidays

• Flexible benefits to suit your lifestyle

• Wellbeing initiatives and generous parental leave policies

We’re proud to be a Disability Confident Leader and committed to diversity, equity, and inclusion. We’ll provide reasonable adjustments throughout the recruitment process – just let us know what you need.

Ready to make a difference? Apply today and help us build a stronger, more resilient future.