Senior Manager, CONC, Retail Risk Specialists, CCOR

JOB TITLE: Senior Manager, CONC, Retail Risk Specialists, CCOR

LOCATION(S): Edinburgh, Leeds, Halifax, Cardiff, Bristol, Birmingham, Chester
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending a minimum of two days per week, or 40% of our time at one of our Risk Hubs.

About this opportunity

Senior Manager, CONC plays a pivotal role in supporting one of the UK’s largest financial services transformations. We’re seeking a proactive, detail-oriented individual to join the Conduct, Compliance and Operational Risk (CCOR) team within the Risk Division, as we accelerate delivery across the Group’s transformation journey.

You’ll bring expertise in compliance, customer impact and change delivery. Confident stakeholder engagement is key and your ability to influence and support decision-makers will help ensure the delivery of good customer outcomes, aligned with Consumer Duty and Group standards.

What you’ll be doing:

• Managing relationships with risk and control owners and act as their specialist Risk business partner, while using support teams to help deliver against aligned customer, business and strategic outcomes.

• Advocating for customers through concise, commercially sensitive advice to business areas on policy interpretation and regulations, utilising deep compliance expertise to co-create fantastic compliant solutions for customers and the Group working closely with the business.

• Oversighting and supporting the delivery of new products and initiatives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators.

• Ensuring Group projects and initiatives succeed through supportive, business focused challenge.

• Makes authoritative technical and/or professional recommendations that have a significant short-term and long-term impact on the business.

• Supporting risk and control owners to address control deficiencies, identify and implement remedial actions following operational risk events and breaches.

• Supporting control owners and specialists to implement control measures that are designed to achieve the control objectives.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need:

• Expert in applying Consumer Duty, Regulatory Sourcebooks (including CONC) and translating regulatory requirements into language that is easy to understand.

• Considered a subject matter expert with good understanding of the latest Compliance frameworks and technology, industry standards and established best practice to enable you to play a leadership role in a risk centre of excellence.

• Expert drafting skills with deep expertise in preparing concise reports for senior level audiences, with clarity and precision.

• Excellent stakeholder management skills and experience of bringing colleagues on the journey to inspire compliance and good customer outcomes

• Ability to make good and timely decisions that keep the organisation moving forward and balance difficult trade-offs, provide independent challenge to risk decisions.  Able to interpret new regulation and threats with forethinking to anticipate the impact of changes on the Group.

• Data led approach with a growth mindset and commitment to everyday innovation.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.