Business Support Manager - Executive Office - Business & Commercial Banking

JOB TITLE: Business Support Manager - Executive Office – BCB

SALARY: £59,000 - £86,000 (dependent on location & experience)

LOCATIONS: London / Birmingham

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

We’re looking for an enthusiastic, proactive leader to join the Executive Office within Business & Commercial Banking (BCB). In this pivotal role, you’ll drive operational excellence and provide strategic support across the business—ensuring governance, risk management, cost management, and colleague capability are delivered effectively.

You’ll act as a trusted partner to senior leaders in a fast‑paced, dynamic environment, shaping ways of working, influencing business outcomes, and supporting both change and run‑the‑bank activities. The role offers significant exposure to senior stakeholders and the opportunity to make a real impact.

You’ll be part of a high‑performing, inclusive team committed to your development, with access to training, growth opportunities, and career progression—all while working alongside passionate colleagues in a strategic area of the bank.

Key Responsibilities
Governance & Reporting: Maintain and enhance the governance and reporting framework, delivering high‑quality analysis and insight to support informed decision‑making.
 

Leadership of Strategic Initiatives: Lead the end‑to‑end delivery of strategic and operational priorities, ensuring alignment with business objectives & priorities.

Risk Management: Embed strong risk and issue management processes, ensuring timely escalation, effective mitigation, and robust controls.
 

Stakeholder Engagement: Lead and facilitate senior meetings, prepare briefing materials, track actions, and influence positive outcomes.
 

What You’ll Need

• Strong experience in banking or financial services (highly preferred).

• Proven ability to support and influence senior stakeholders in a large, matrixed organisation (ideally experience supporting an Exec Office).

• Strong technical and numerical capability, knowledge of change methodologies and tooling solutions and proficiency in Microsoft Office.

• Strong analytical skills with the ability to interpret complex data and provide actionable insight for decision making

• Strong relationship‑builder with the ability to anticipate partner needs, drive collaboration, and champion high performance.

• Excellent verbal and written communicator, capable of distilling complex themes into clear, compelling messaging.

• Flexible, resilient, and comfortable working in ambiguity—able to prioritise effectively and adapt at pace.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.