Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
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Sustainability report 2025
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Higher, more sustainable returns as we continue to Help Britain Prosper.
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Purpose and strategy
Purpose and strategy collapsed
SustainabilitySustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Climate and nature
Climate and nature collapsed
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
-
Our people
Our people collapsed
Our benefits
Our benefits
We put you first, so you can put our customers first.
-
Charities and communities
Charities and communities collapsed
Sustainability report
Sustainability report 2025
Our report provides an update on how we are Helping Britain Prosper in a way that delivers long-term profit and returns.
- Sustainability policies and information
-
Annual report
Annual report collapsed
Annual report
2025 annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
Financial calendar Financial calendar
Financial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
Our investment case
Why invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Why join us?
Why join us? collapsed
Explore our offices
Where we are
With hubs across the UK, there's a place for you.
-
Where we are
Where we are collapsed
Explore our Leeds office
Leeds
We're searching for the best talent to join us in Leeds.
-
Our teams
Our teams collapsed
Search for jobs
Tech and data roles
Join us as we explore new ideas and technologies to reshape the world of finance.
-
Brands
Brands collapsed
Our brands
Our brands
Working with us gives you access to some of the UK’s household brands.
- About applying
- Early careers
- Search jobs
Senior Manager, Rewards & Loyalty Propositions
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Salary range£78,098 - £91,880
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LocationLeeds, Edinburgh
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End dateTuesday 07 April 2026
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Job typePermanent
Posted date
Posted 2 days agoJob ID
153082We're rebooting an icon and building the future of finance.
Find out why you should join us.
Agile Working Options
Job Share; Hybrid WorkingJob description
JOB TITLE
Senior Manager, Rewards & Loyalty Propositions
SALARY
£78,098 - 91,880 pa
LOCATION(S)
Leeds
Edinburgh
HOURS
Full time (35 hours per week)
WORKING PATTERN
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments in line with our Flexibility Works policy.
What you’ll be doing
In Customer & Commercial (C&C), we put customers at the heart of every decision, championing their voice while driving sustainable growth for the Group.
You’ll join the Rewards & Loyalty team at an exciting time, as we continue to build a market-leading, whole-of-bank rewards proposition that recognises and rewards customers for their overall relationship with Lloyds Banking Group.
As a Senior Manager, you’ll collaborate across Product teams, Digital delivery, Data, Channel, Segments and Marketing to shape and deliver compelling reward propositions that resonate with customers and deliver clear commercial value. This is a highly collaborative role, focused on bringing together diverse parts of the business to create joined-up, customer-centric experiences that deliver tangible commercial value for the business.You’ll balance creativity with commercial rigour, ensuring reward concepts are feasible, scalable and deliver against both customer and business objectives.
Why join us?
Rewards & Loyalty is a critical driver of customer engagement, retention and advocacy across the Group. This role offers the opportunity to work at scale, influencing how millions of customers experience value from their relationship with the bank.
You’ll operate in a fastmoving, high-profile area, with strong senior stakeholder exposure and the chance to shape propositions that make a tangible difference to customers and the business.
What we’re looking for
Essential experience and capabilities
7+ years’ experience in customer propositions, rewards, loyalty, commercial strategy or a related role
Strong commercial and business acumen, with the ability to assess value, trade-offs and return on investment
Proven experience working across multiple teams to deliver complex, crosscutting initiatives
Ability to shape and deliver customer-centric propositions that balance experience, commerciality, risk and feasibility
Strong relationship management and influencing skills, with experience working with senior stakeholders
Clear and effective communication skills, able to articulate value and opportunity to a wide range of audiences
And any experience of these would be great
Experience working in financial services or other regulated environments
Background in rewards, loyalty, propositions or customer experience
Experience tracking and measuring customer and commercial outcomes
Exposure to platform, data, legal or risk considerations in proposition delivery
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment where everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria through the Disability Confident Scheme.
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
Benefits that work for you
Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working.
Development and progression
With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.
Our offices
Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers.
A talent community for you
Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
