Property Manager - Lloyds Living

Purpose of the Role

As a Property Manager, you’ll take ownership of the end-to-end experience for our residents, ensuring their homes are safe, well‑maintained and compliant, and that every interaction feels supportive and effortless.

You’ll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service.

Key Responsibilities

Property Management Delivery & Performance

• Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative), complaints and escalations.
• Proactively reduce repair times and improve first-time-fix success.
• Manage end of tenancy turn activities to KPIs and associated deposit negotiations and returns.
• Organising contractors, gaining quotations, issuing works orders and obtaining invoices
• Ensuring property compliance such as EICR’s, gas safety and EPC certifications
• Maintain accurate operational reporting and MI, highlighting risks and required actions.
• Managing resident rental accounts and chasing arrears
• Processing and serving section notices as required
• Sourcing, onboarding and managing new suppliers
• Evaluating inspection reports and follow up actions
• Overseeing the Asset Integrity & Performance
• Monitor property condition and escalate recurring asset issues.
• Work with operational teams to optimise portfolio performance and plan improvements.

Customer Journey & Compliance

· Provide a warm, responsive and solutions-focused service to residents.

· Ensure compliance with tenancy legislation and health & safety

· Manage complaints and escalations within agreed SLAs.

Systems, Data & Process Control

· Maintain accurate records in Qube and related PMS systems.

· Identify risks, process gaps and improvement opportunities.

· Support continuous improvement of operational workflows.

Stakeholder & Partner Management

· Work closely with Lettings, Sales and regional teams to ensure seamless service delivery.

· Liaise with contractors and managing agents, challenging underperformance where needed.

· Keep communication tight with partners to reduce delays and improve outcomes.

Skills & Experience

Must have

• 5+ years’ residential property management experience, ideally PRS or new‑build.
• Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI)
• Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill
• Confident managing repairs, contractors and complex tenancy issues.

Nice to have

• Experience in Shared Ownership or mixed-tenure environments.
• Competent user of PMS systems such as SLM, Qube, Fixflo

What We’re Looking For

• A proactive problem-solver who thrives in a fast-paced environment.
• Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality.
• A team player with a passion for delivering exceptional service and improving processes.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.